- Common authority is currently revoked as of Aug 20, 2025 · Docket MC860524.
- No active BIPD/Primary insurance on file — uninsured for 281 days (since Aug 14, 2025). A carrier without active primary liability coverage cannot legally operate.
SECURITY LOAD EXPRESS INC
SECURITY LOAD EXPRESS INC is a motor carrier based in LAS VEGAS, NV, registered with the FMCSA under USDOT 2264389. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 2 power units and 2 drivers, with 21 roadside inspections on file and a peak out-of-service rate of 50.0%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.
Operating authority revoked or suspended
FMCSA records show revoked or suspended authority for: Common. A carrier cannot legally operate under a revoked authority type until it is reinstated. See the critical warnings and authority records below for docket-level detail.
SECURITY LOAD EXPRESS INC is a small fleet, operating 2 power units and 2 drivers, with 10 years on FMCSA's records, based in Las Vegas, NV. Across 12 roadside inspections in the last 24 months, the fleet recorded a 33.3% out-of-service rate, with no reportable crashes on file. The carrier currently has no active BIPD/Primary coverage on file, and all filed authority types (common) are currently revoked.
Active filings
Safety Snapshot
12 roadside inspections over the last 24 months, up 50% versus the prior 24 months, concentrated in CA (4) and KS (3), with Level 3 inspections the most common.
33.3% out-of-service rate; led by Vehicle Maintenance (70.0% of violations); top code 392.2 (Operating a CMV while ill or fatigued) cited 4 times, 1 of them OOS.
The fleet comprises 2 power units (small fleet) and 2 drivers; Freightliner, Hyundai Translead, and Volvo are the most-inspected makes.
Compliance
Risk Signals
Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service
Compared against 288,393 ACTIVE carriers operating 1–3 power units (±50% of this carrier's 2 unit fleet).
Historical coverage gaps detected (2)
- No active BIPD/Primary insurance from Sep 28, 2015 to Oct 1, 2015 (3 days)
- No active BIPD/Primary insurance from Jan 14, 2023 to Jan 17, 2023 (3 days)
Inspection Analytics Monthly activity · BASIC mix · state map
Monthly Inspection Activity (24 months)
Violations by BASIC Category
Activity by State
| State | Inspections | OOS | OOS % | Last Inspection |
|---|---|---|---|---|
| Kansas (KS) | 2 | 0 | 0.0% | Jun 9, 2025 |
| California (CA) | 1 | 1 | 100.0% | Nov 13, 2024 |
| Arkansas (AR) | 1 | 1 | 100.0% | Sep 1, 2024 |
| North Carolina (NC) | 1 | 0 | 0.0% | Dec 17, 2024 |
| Pennsylvania (PA) | 1 | 0 | 0.0% | Sep 27, 2024 |
| Texas (TX) | 1 | 0 | 0.0% | Jul 11, 2024 |
| Louisiana (LA) | 1 | 0 | 0.0% | Jan 24, 2025 |
Vehicle Fleet Top makes and models observed in roadside inspections
| Make | Model | Inspections |
|---|---|---|
| Freightliner | 12 | |
| Hyundai Translead | 9 | |
| Volvo | 7 | |
| Great Dane | 3 | |
| Stoughton | 3 | |
| Wabash National | 2 | |
| Vanguard | 1 |
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
SMS data not available
FMCSA's Safety Measurement System has not published per-BASIC scores for this carrier yet. This typically means the carrier doesn't meet minimum exposure thresholds (inspections/power units), or their SMS snapshot hasn't been ingested.
Recent Inspections (21 rows) View all 21 →
| Inspection # | Date ▼ | State | Level | Station | Vehicle | Violations | Top Codes | OOS |
|---|---|---|---|---|---|---|---|---|
| 84913660 | Jun 9, 2025 | KS | 2 | ks-liberal-m.c.i.s.-#37a |
FRHT TRUCK TRACTOR
|
1 | 396.17C-PI | No |
| 83714159 | Jan 24, 2025 | LA | 3 | BOSSIER CITY LA |
FREIGHTLIN TRUCK TRACTOR
|
2 | 392.2-SLLTCD, 396.17C-PI | No |
| 83425219 | Dec 17, 2024 | NC | 3 | nc-hillsborough-weigh-station,-i- |
FRHT TRUCK TRACTOR
|
0 | — | No |
| 83279916 | Nov 13, 2024 | CA | 1 | MOUNTAIN PASS CVEF |
VOLV TRUCK TRACTOR
|
10 | 396.3A1-BOS, 393.47E, 396.5B-L | Yes |
| 82779293 | Sep 27, 2024 | PA | 3 | pa-i-80-wb-mm-56-beaver-twp---wei |
VOLV TRUCK TRACTOR
|
0 | — | No |
| 82552468 | Sep 1, 2024 | AR | 2 | VAN BUREN AR |
FREIGHTLIN TRUCK TRACTOR
|
3 | 392.9(a)(2), 392.2, 393.45(b)(2) | Yes |
| 82107037 | Jul 11, 2024 | TX | 2 | — |
FRHT TRUCK TRACTOR
|
3 | 393.11, 393.9(a), 393.75(a)(3) | No |
| 81829175 | Jun 6, 2024 | KS | 1 | ks-sedgwick-county---173 |
VOLV TRUCK TRACTOR
|
4 | 393.11, 395.3(a)(2), 392.2 | No |
| 81548199 | May 1, 2024 | CA | 2 | GRAPEVINE IF |
FRHT TRUCK TRACTOR
|
2 | 393.75(a)(3), 392.2 | Yes |
| 81548835 | Apr 30, 2024 | CA | 1 | DUNSMUIR GRADE IF |
FRHT TRUCK TRACTOR
|
4 | 392.2, 396.3(a)(1), 393.53(b) | Yes |
| 81548697 | Apr 30, 2024 | CA | 1 | DUNSMUIR GRADE IF |
FRHT TRUCK TRACTOR
|
0 | — | No |
| 81509484 | Apr 30, 2024 | KS | 3 | ks-liberal-m.c.i.s.-#37a |
VOLV TRUCK TRACTOR
|
1 | 396.17(c) | No |
| 80817470 | Feb 4, 2024 | CA | 1 | ca-mt.-pass-if |
FRHT TRUCK TRACTOR
|
5 | 393.45(b)(2), 395.26(b), 393.9(a) | No |
| 80419725 | Dec 7, 2023 | CA | 2 | MOUNTAIN PASS CVEF |
FRHT TRUCK TRACTOR
|
0 | — | No |
| 79358087 | Aug 7, 2023 | CA | 1 | COTTONWOOD IF |
VOLV TRUCK TRACTOR
|
1 | 396.3(a)(1) | Yes |
| 79148304 | Jul 13, 2023 | AZ | 3 | EHRENBERG PORT OF ENTRY |
FRHT TRUCK TRACTOR
|
2 | 395.8(a)(1), 392.2 | Yes |
| 78892490 | Jun 13, 2023 | OR | 2 | BOOTH RANCH SB-2 M N MYRTLE CR |
FRHT TRUCK TRACTOR
|
2 | 393.75(a)(3), 395.26(b) | Yes |
| 78765061 | May 24, 2023 | CA | 1 | ca-mt.-pass-if |
VOLV TRUCK TRACTOR
|
8 | 393.9(a), 395.3(a)(3)(i), 396.3(a)(1) | Yes |
| 78764338 | May 24, 2023 | CA | 1 | ca-mt.-pass-if |
VOLV TRUCK TRACTOR
|
0 | — | No |
| 78521153 | May 2, 2023 | AZ | 2 | SANDERS PORT OF ENTRY |
FRHT TRUCK TRACTOR
|
1 | 392.2 | No |
| sms-78279243 | Jan 1, 2020 | AZ | 1 | DOUGLAS INSPECTION STATION | — | 7 | — | Yes |
Recent Crashes (1 row)
| Report # | Date ▼ | State | Fatalities | Injuries | Tow | Hazmat | Severity |
|---|---|---|---|---|---|---|---|
| CA8352000232 | Mar 9, 2020 | CA | 0 | 1 | Yes | Yes | Injury |
Authority Records (1 docket)
Revocations & Inactive Status
Authority actions other than active status — revocations, voluntary surrenders, and dormant dockets.
| Date | Docket | Authority | Status | Applied |
|---|---|---|---|---|
| Aug 20, 2025 | MC860524 | Common | REVOKED | Sep 28, 2015 |
MC Certificate Documents (4 PDFs)
Operating-authority certificates and decision notices filed with FMCSA. Each PDF is the original 2-page daily record. Click a row to view or download.
| Date | Docket | Action | Authority | |
|---|---|---|---|---|
| Nov 18, 2019 | MC860524-C | REI | REINSTATEMENT | View PDF → |
| Oct 6, 2015 | MC860524-C | REI | REINSTATEMENT | View PDF → |
| Aug 26, 2015 | MC860524 | NC | REVOCATION | View PDF → |
| Apr 17, 2014 | MC860524-C | CPL | CERTIFICATE | View PDF → |
Insurance Coverage Timeline (50 rows)
Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.
| Insurer | Policy # | Type | Effective | Cancel | Status |
|---|---|---|---|---|---|
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-25 | BIPD/Primary | Jul 9, 2025 | Aug 14, 2025 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-25 | BIPD/Primary | Mar 11, 2025 | Jul 9, 2025 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-25 | BIPD/Primary | Mar 11, 2025 | Aug 6, 2025 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-25 | BIPD/Primary | Jan 17, 2025 | Apr 6, 2025 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-25 | BIPD/Primary | Jan 17, 2025 | Mar 11, 2025 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Dec 18, 2024 | Jan 17, 2025 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Nov 18, 2024 | Jan 1, 2025 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Nov 18, 2024 | Dec 18, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Oct 9, 2024 | Nov 18, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Oct 9, 2024 | Dec 1, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Sep 10, 2024 | Oct 9, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Sep 10, 2024 | Oct 31, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | May 6, 2024 | Sep 29, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | May 6, 2024 | Sep 10, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Apr 4, 2024 | May 6, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Apr 4, 2024 | Jun 2, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Mar 5, 2024 | Apr 28, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Mar 5, 2024 | Apr 4, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Jan 22, 2024 | Apr 3, 2024 | CANCELLED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Jan 22, 2024 | Mar 5, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Jan 17, 2024 | Jan 22, 2024 | REPLACED |
| COUNTY HALL INSURANCE COMPANY, INC A RR GROUP | CHL 01-05409-24 | BIPD/Primary | Jan 17, 2024 | Feb 18, 2024 | CANCELLED |
| UNITED FINANCIAL CASUALTY COMPANY | CA965223776 | BIPD/Primary | Jan 17, 2023 | Jan 17, 2024 | REPLACED |
| Coverage gap — 3 days without BIPD/Primary coverage from Jan 14, 2023 to Jan 17, 2023 | |||||
| A-ONE COMMERCIAL INSURANCE RRG, INC | A-ONE2022-3857 | BIPD/Primary | Apr 11, 2022 | Apr 11, 2022 | REPLACED |
Compliance Timeline Merged authority / insurance / enforcement events
-
Aug 20, 2025
-
Aug 20, 2025
-
Aug 20, 2025authorityAuthority revoked — INVOLUNTARY REVOCATION
-
Aug 14, 2025insuranceCANCEL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Aug 6, 2025insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jul 9, 2025insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Apr 6, 2025insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Mar 12, 2025
-
Mar 11, 2025insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jan 21, 2025
-
Jan 17, 2025insuranceCANCEL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jan 1, 2025insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Dec 19, 2024
-
Dec 18, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Dec 1, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Nov 19, 2024
-
Nov 18, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Oct 31, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Oct 11, 2024
-
Oct 9, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Sep 29, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Sep 11, 2024
-
Sep 10, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jun 2, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
May 7, 2024
-
May 6, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Apr 28, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Apr 5, 2024
-
Apr 4, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Apr 3, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Mar 5, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Feb 18, 2024insuranceTERM/CANCL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jan 23, 2024
-
Jan 22, 2024insuranceTERM/REPL — COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
-
Jan 17, 2024insuranceTERM/REPL — UNITED FINANCIAL CASUALTY COMPANY
-
Jan 18, 2023
-
Jan 14, 2023insuranceCANCEL — A-ONE COMMERCIAL INSURANCE RRG, INC
-
Jan 14, 2023insurance gapCoverage gap: 3 days without BIPD/Primary insurance (through Jan 17, 2023)
-
Aug 11, 2022insuranceTERM/CANCL — A-ONE COMMERCIAL INSURANCE RRG, INC
-
Apr 14, 2022
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for
Most-Inspected Stations
| Station | State | Inspections | OOS |
|---|---|---|---|
| DUNSMUIR GRADE IF | CA | 2 | 1 |
| MOUNTAIN PASS CVEF | CA | 2 | 1 |
| VAN BUREN AR | AR | 1 | 1 |
| DOUGLAS INSPECTION STATION | AZ | 1 | 1 |
| EHRENBERG PORT OF ENTRY | AZ | 1 | 1 |
| SANDERS PORT OF ENTRY | AZ | 1 | 0 |
| COTTONWOOD IF | CA | 1 | 1 |
| GRAPEVINE IF | CA | 1 | 1 |
| BOSSIER CITY LA | LA | 1 | 0 |
| BOOTH RANCH SB-2 M N MYRTLE CR | OR | 1 | 1 |
Top Violation Codes Cited
| Code | Description | Category | Cited | OOS |
|---|---|---|---|---|
| 392.2 | Operating a CMV while ill or fatigued | Unsafe Driving | 6 | 1 |
| 393.9(a) | Inoperable required lamps | Vehicle Maintenance | 6 | 2 |
| 393.45(b)(2) | Brake tubing/hoses inadequate | Vehicle Maintenance | 4 | 0 |
| 396.3(a)(1) | Inspection/repair/maintenance - general | Vehicle Maintenance | 4 | 2 |
| 393.75(a)(3) | Tire-flat and/or audible air leak | Vehicle Maintenance | 3 | 2 |
| 393.11 | Lighting devices/reflectors | Vehicle Maintenance | 2 | 0 |
| 395.26(b) | Motor carrier failed to ensure that the ELD automatically recorded the required data elements. | Hours of Service | 2 | 0 |
| 395.3(a)(3)(i) | 395.3(a)(3)(i) | Hours of Service | 2 | 0 |
| 392.9(a)(2) | Failing to secure vehicle equipment | Unsafe Driving | 1 | 1 |
| 393.47(e) | Slack adjuster defective | Vehicle Maintenance | 1 | 0 |
Related Records Cross-references to every adjacent page
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Nevada carriers
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Las Vegas carriers
Carriers based in Las Vegas, NV
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Stations in Nevada
Where this carrier might be inspected
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Docket MC860524
Common · REVOKED · MC
-
COUNTY HALL INSURANCE COMPANY, INC A RR GROUP
BIPD/Primary policy on file
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UNITED FINANCIAL CASUALTY COMPANY
BIPD/Primary policy on file
-
A-ONE COMMERCIAL INSURANCE RRG, INC
BIPD/Primary policy on file
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SECURITY NATIONAL INSURANCE CO.
BIPD/Primary policy on file
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CANAL INSURANCE CO.
BIPD/Primary policy on file
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REDWOOD FIRE AND CASUALTY INSURANCE CO.
BIPD/Primary policy on file
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CAROLINA CASUALTY INSURANCE CO.
BIPD/Primary policy on file
-
#1 A BOC-3 FILING INC
BOC-3 process agent · 108,819 carriers served
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21 inspections
Full roadside inspection history
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1 reportable crash
FMCSA MCMIS crash log
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FMCSA compliance filings guide
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How to verify SECURITY LOAD EXPRESS INC
- Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
- Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
- Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
- Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
- Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.
Frequently asked questions about SECURITY LOAD EXPRESS INC
Is SECURITY LOAD EXPRESS INC an active motor carrier? ▾
What is SECURITY LOAD EXPRESS INC's safety rating? ▾
How many inspections has SECURITY LOAD EXPRESS INC had? ▾
What is SECURITY LOAD EXPRESS INC's out-of-service rate? ▾
Where is SECURITY LOAD EXPRESS INC based? ▾
Does SECURITY LOAD EXPRESS INC have valid operating authority? ▾
How many trucks and drivers does SECURITY LOAD EXPRESS INC operate? ▾
Has SECURITY LOAD EXPRESS INC had any crashes? ▾
About FMCSA carrier records
Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.
Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.
TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.