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Critical regulatory warnings
  • Contract authority is currently revoked as of Oct 27, 2025 · Docket MC766669.
  • No active BIPD/Primary insurance on file — uninsured for 212 days (since Oct 17, 2025). A carrier without active primary liability coverage cannot legally operate.

7EAVEN GLOBAL CONSTRUCTION LLC

USDOT 2171585 Active Based in HAMPTON, GA

7EAVEN GLOBAL CONSTRUCTION LLC is a motor carrier based in HAMPTON, GA, registered with the FMCSA under USDOT 2171585. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 1 power unit and 1 driver, with 7 roadside inspections on file and a peak out-of-service rate of 80.0%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Most carriers are unrated until they undergo a compliance review — being unrated is not, by itself, a red flag, but it does mean federal investigators have not formally evaluated the carrier's safety management practices. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier Overview

7EAVEN GLOBAL CONSTRUCTION LLC is a small fleet, operating 1 power unit and 1 driver, with 14 years on FMCSA's records, based in Hampton, GA. Across 4 roadside inspections in the last 24 months, the fleet recorded a 100.0% out-of-service rate, with 1 reportable crash. The carrier currently has no active BIPD/Primary coverage on file, and all filed authority types (contract) are currently revoked.

Power Units
1
Drivers
1
Inspections
7
last 24 months included
OOS Rate (peak)
80.0%
driver or vehicle, whichever higher
Crashes (24m)
1
4 all-time
Authorities
1
0 active

Active filings

Safety Snapshot

Inspection Profile

4 roadside inspections over the last 24 months, up 33% versus the prior 24 months, concentrated in MO (2) and KY (1), with Level 2 inspections the most common.

Violation Profile

100.0% out-of-service rate; led by Vehicle Maintenance (45.0% of violations); top code 393.75C-TAOTD-LT2/32 (Tire tread depth insufficient (other axles)) cited 4 times.

Fleet Profile

The fleet comprises 1 power unit (small fleet) and 1 driver; Fontaine, Great Dane, and Freightliner are the most-inspected makes.

Compliance

Operating Authority
Contract 1 revoked
Full authority records below ↓
Active Insurance
Currently uninsured
No active BIPD/Primary since Oct 17, 2025 (212 days).
vs. National Average
Vehicle OOS Rate 75.0% vs 23.4% +51.6 pts
Driver OOS Rate 80.0% vs 6.7% +73.3 pts
Violations per Inspection 10.00 vs 1.80 +8.20
BOC-3 Process Agent
Serves 51,604 carriers
Location & Contact
4297 NORTH EXPRESSWAY SUITE B
HAMPTON, GA 30228
Phone: 4049633719
Registration
USDOT 2171585
Operation A
MCS-150 mileage 120,625 mi

Risk Signals

High OOS rate
Peak OOS rate of 80.0% is well above the 10–15% national average.
Authority revoked
8 revocations on record.
OOS order history
3 out-of-service orders issued against this carrier.

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 246,676 ACTIVE carriers operating 1–2 power units (±50% of this carrier's 1 unit fleet).

This carrier — Driver OOS
80%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 246,676 same-size peers
Verdict
Riskier than peers
Delta +80 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
75%
Vehicles placed out-of-service at roadside inspections
Peer median
0%
Median across 246,676 same-size peers
Verdict
Riskier than peers
Delta +75 pts vs peer median (lower is safer)

Authority gaps detected (3)

  • Contract (Property) authority was inactive from Mar 31, 2022 to Oct 6, 2023 (554 days)
  • Contract (Property) authority was inactive from Oct 25, 2016 to Oct 26, 2017 (366 days)
  • Contract (Property) authority was inactive from Jul 17, 2012 to Apr 9, 2014 (631 days)

Historical coverage gaps detected (7)

  • No active BIPD/Primary insurance from Feb 9, 2012 to Feb 22, 2012 (13 days)
  • No active BIPD/Primary insurance from Jul 11, 2012 to Mar 31, 2014 (628 days)
  • No active BIPD/Primary insurance from Oct 19, 2016 to Oct 17, 2017 (363 days)
  • No active BIPD/Primary insurance from Feb 26, 2020 to Mar 21, 2020 (24 days)
  • No active BIPD/Primary insurance from Nov 3, 2020 to Nov 10, 2020 (7 days)
  • No active BIPD/Primary insurance from Mar 21, 2022 to Oct 3, 2023 (561 days)
  • No active BIPD/Primary insurance from Oct 1, 2024 to Oct 16, 2024 (15 days)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2025-02 2025-12

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
Missouri (MO) 2 2 100.0% Apr 2, 2025
Kentucky (KY) 1 1 100.0% Dec 9, 2025
North Carolina (NC) 1 1 100.0% Dec 3, 2025
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Sterling T 3
Fontaine 2
Freightliner 2
Great Dane 2
Fruehauf 1
Kenworth 1
Volvo 1
Wabash National 1
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores

SMS data not available

FMCSA's Safety Measurement System has not published per-BASIC scores for this carrier yet. This typically means the carrier doesn't meet minimum exposure thresholds (inspections/power units), or their SMS snapshot hasn't been ingested.

Recent Inspections (7 rows) View all 7 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
86516128 Dec 9, 2025 KY 3 LONDON
VOLV TRUCK TRACTOR
6 395.8A-HOSPVI, 392.2-SLL, 390.21TB1-MC Yes
86491422 Dec 3, 2025 NC 2 STATESVILLE
FRHT TRUCK TRACTOR
8 395.8A-ELD, 395.22H4, 392.2-SLLEWG3 Yes
84326971 Apr 2, 2025 MO 2 WILLIAMSBURG MO
KENWORTH TRUCK TRACTOR
14 393.11A1-LPLMWR, 395.8E-HOSPD, 393.9A-LTSI Yes
83988980 Feb 27, 2025 MO 2 FORISTELL MO
STERLING T TRUCK TRACTOR
12 395.8A1-HOSP, 393.75A3-TAOL, 393.9A-LBL Yes
81359091 Apr 10, 2024 GA 1 UNADILLA GA
STERLING T TRUCK TRACTOR
7 396.3(a)(1), 393.48(a), 393.9(a) Yes
80552302 Dec 29, 2023 GA 3 CARNESVILLE GA
STERLING T TRUCK TRACTOR
3 392.2SLIMPT, 392.2-SLLUCR, 392.2-SLML No
80389333 Dec 14, 2023 NC 3 I 85
FRHT TRUCK TRACTOR
1 392.16(a) No
Recent Crashes (4 rows)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
GA0009765353 Dec 4, 2024 GA 0 0 Yes Yes Tow
GA0008542012 May 18, 2022 GA 0 0 Yes Yes Tow
GA0008373352 Jan 2, 2022 GA 0 0 Yes Yes Tow
GA0005772388 May 26, 2016 GA 0 1 Yes Yes Injury
Authority Records (1 docket)

Revocations & Inactive Status

Authority actions other than active status — revocations, voluntary surrenders, and dormant dockets.

Date Docket Authority Status Applied
Oct 27, 2025 MC766669 Contract REVOKED Feb 15, 2012
MC Certificate Documents (10 PDFs)

Operating-authority certificates and decision notices filed with FMCSA. Each PDF is the original 2-page daily record. Click a row to view or download.

Date Docket Action Authority PDF
Nov 24, 2025 MC766669-P REI REINSTATEMENT View PDF →
Oct 22, 2024 MC766669-P REI REINSTATEMENT View PDF →
Oct 6, 2023 MC766669-P REI REINSTATEMENT View PDF →
Nov 16, 2020 MC766669-P REI REINSTATEMENT View PDF →
Mar 27, 2020 MC766669-P REI REINSTATEMENT View PDF →
Oct 26, 2017 MC766669-P REI REINSTATEMENT View PDF →
Apr 24, 2014 MC766669 NC REVOCATION View PDF →
Apr 9, 2014 MC766669-P REI REINSTATEMENT View PDF →
Mar 5, 2012 MC766669-P REI REINSTATEMENT View PDF →
Dec 2, 2011 MC766669-P CPL REVOCATION View PDF →
Insurance Coverage Timeline (42 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Effective Cancel Status
EVERSPAN INSURANCE COMPANY CW3EVR-008494-01 BIPD/Primary Oct 16, 2024 Jan 7, 2025 CANCELLED
EVERSPAN INSURANCE COMPANY CW3EVR-008494-01 BIPD/Primary Oct 16, 2024 Oct 16, 2024 REPLACED
EVERSPAN INSURANCE COMPANY CW3EVR-008494-01 BIPD/Primary Oct 16, 2024 Oct 17, 2025 CANCELLED
EVERSPAN INSURANCE COMPANY CW3EVR-008494-01 BIPD/Primary Oct 16, 2024 Oct 8, 2025 CANCELLED
Coverage gap — 15 days without BIPD/Primary coverage from Oct 1, 2024 to Oct 16, 2024
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Oct 3, 2023 REPLACED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Oct 3, 2023 REPLACED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Mar 21, 2024 CANCELLED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Oct 1, 2024 CANCELLED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Jun 25, 2024 CANCELLED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Nov 21, 2023 CANCELLED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Feb 1, 2024 CANCELLED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Oct 3, 2023 REPLACED
ASCOT SPECIALTY INSURANCE COMPANY ASC-8993530-00 BIPD/Primary Oct 3, 2023 Apr 26, 2024 CANCELLED
Coverage gap — 561 days without BIPD/Primary coverage from Mar 21, 2022 to Oct 3, 2023
NATIONAL INDEMNITY COMPANY 70TRS114785 BIPD/Primary Dec 17, 2021 Mar 21, 2022 CANCELLED
NATIONAL INDEMNITY COMPANY 70TRS114785 BIPD/Primary May 11, 2021 Dec 17, 2021 REPLACED
NATIONAL INDEMNITY COMPANY 70TRS114785 BIPD/Primary May 11, 2021 Jan 11, 2022 CANCELLED
NATIONAL INDEMNITY COMPANY 70TRS114785 BIPD/Primary Mar 21, 2021 May 11, 2021 REPLACED
NATIONAL INDEMNITY COMPANY 70TRS114785 BIPD/Primary Mar 21, 2021 Jun 10, 2021 CANCELLED
NATIONAL INDEMNITY COMPANY 70TRS107905 BIPD/Primary Jan 19, 2021 Mar 21, 2021 CANCELLED
NATIONAL INDEMNITY COMPANY 70TRS107905 BIPD/Primary Nov 10, 2020 Jan 19, 2021 CANCELLED
Coverage gap — 7 days without BIPD/Primary coverage from Nov 3, 2020 to Nov 10, 2020
NATIONAL INDEMNITY COMPANY 70TRS107905 BIPD/Primary Mar 21, 2020 Nov 3, 2020 CANCELLED
Coverage gap — 24 days without BIPD/Primary coverage from Feb 26, 2020 to Mar 21, 2020
Compliance Timeline Merged authority / insurance / enforcement events
  1. Nov 24, 2025
    authority
    REINSTATED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  2. Oct 27, 2025
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  3. Oct 27, 2025
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  4. Oct 17, 2025
    insurance
    CANCEL — EVERSPAN INSURANCE COMPANY
  5. Oct 8, 2025
    insurance
    TERM/CANCL — EVERSPAN INSURANCE COMPANY
  6. Sep 12, 2025
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  7. Jan 13, 2025
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  8. Jan 7, 2025
    insurance
    CANCEL — EVERSPAN INSURANCE COMPANY
  9. Oct 16, 2024
    insurance
    TERM/REPL — EVERSPAN INSURANCE COMPANY
  10. Oct 7, 2024
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  11. Oct 7, 2024
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  12. Oct 1, 2024
    insurance
    CANCEL — ASCOT SPECIALTY INSURANCE COMPANY
  13. Oct 1, 2024
    insurance gap
    Coverage gap: 15 days without BIPD/Primary insurance (through Oct 16, 2024)
  14. Jul 1, 2024
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  15. Jun 25, 2024
    insurance
    CANCEL — ASCOT SPECIALTY INSURANCE COMPANY
  16. May 2, 2024
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  17. Apr 26, 2024
    insurance
    CANCEL — ASCOT SPECIALTY INSURANCE COMPANY
  18. Mar 21, 2024
    insurance
    TERM/CANCL — ASCOT SPECIALTY INSURANCE COMPANY
  19. Feb 29, 2024
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  20. Feb 1, 2024
    insurance
    TERM/CANCL — ASCOT SPECIALTY INSURANCE COMPANY
  21. Nov 21, 2023
    insurance
    TERM/CANCL — ASCOT SPECIALTY INSURANCE COMPANY
  22. Oct 3, 2023
    insurance
    TERM/REPL — ASCOT SPECIALTY INSURANCE COMPANY
  23. Mar 31, 2022
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  24. Mar 31, 2022
    authority gap
    Contract (Property) authority inactive: 554 days (through Oct 6, 2023)
  25. Mar 29, 2022
    oos
    Out-of-service order — Unsatisfactory = Unfit
  26. Mar 28, 2022
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  27. Mar 21, 2022
    insurance
    CANCEL — NATIONAL INDEMNITY COMPANY
  28. Mar 21, 2022
    insurance gap
    Coverage gap: 561 days without BIPD/Primary insurance (through Oct 3, 2023)
  29. Jan 11, 2022
    insurance
    TERM/CANCL — NATIONAL INDEMNITY COMPANY
  30. Dec 20, 2021
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  31. Dec 17, 2021
    insurance
    TERM/REPL — NATIONAL INDEMNITY COMPANY
  32. Jun 10, 2021
    insurance
    TERM/CANCL — NATIONAL INDEMNITY COMPANY
  33. May 11, 2021
    insurance
    TERM/REPL — NATIONAL INDEMNITY COMPANY
  34. Mar 23, 2021
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  35. Mar 21, 2021
    insurance
    CANCEL — NATIONAL INDEMNITY COMPANY
  36. Jan 25, 2021
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  37. Jan 19, 2021
    insurance
    CANCEL — NATIONAL INDEMNITY COMPANY
  38. Nov 9, 2020
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  39. Nov 9, 2020
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  40. Nov 3, 2020
    insurance
    CANCEL — NATIONAL INDEMNITY COMPANY
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
CARNESVILLE GA GA 1 0
UNADILLA GA GA 1 1
LONDON KY 1 1
FORISTELL MO MO 1 1
WILLIAMSBURG MO MO 1 1
I 85 NC 1 0
STATESVILLE NC 1 1

Top Violation Codes Cited

Code Description Category Cited OOS
393.48(a) Inoperative/defective brakes Vehicle Maintenance 2 0
393.9(a) Inoperable required lamps Vehicle Maintenance 2 0
392.16(a) Failing to use seat belt (49 CFR) Unsafe Driving 1 0
393.203(c) Hood not securely fastened Vehicle Maintenance 1 0
396.3(a)(1) Inspection/repair/maintenance - general Vehicle Maintenance 1 1
396.5(b) Fuel system leak Vehicle Maintenance 1 0
Related Records Cross-references to every adjacent page
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Carrier Records
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How to verify 7EAVEN GLOBAL CONSTRUCTION LLC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about 7EAVEN GLOBAL CONSTRUCTION LLC

Is 7EAVEN GLOBAL CONSTRUCTION LLC an active motor carrier?
Yes. 7EAVEN GLOBAL CONSTRUCTION LLC is registered with the FMCSA under USDOT 2171585 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is 7EAVEN GLOBAL CONSTRUCTION LLC's safety rating?
7EAVEN GLOBAL CONSTRUCTION LLC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has 7EAVEN GLOBAL CONSTRUCTION LLC had?
7 roadside inspections are on file for 7EAVEN GLOBAL CONSTRUCTION LLC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is 7EAVEN GLOBAL CONSTRUCTION LLC's out-of-service rate?
7EAVEN GLOBAL CONSTRUCTION LLC's peak out-of-service rate is 80.0% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is 7EAVEN GLOBAL CONSTRUCTION LLC based?
7EAVEN GLOBAL CONSTRUCTION LLC reports its physical address to the FMCSA as 4297 NORTH EXPRESSWAY SUITE B, HAMPTON, Georgia 30228. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does 7EAVEN GLOBAL CONSTRUCTION LLC have valid operating authority?
7EAVEN GLOBAL CONSTRUCTION LLC has 1 authority record on file, but none are currently active. See the Authority Records section below for the status of each docket — common reasons for inactive authority include lapsed insurance, cancelled BOC-3 filings, or revocation following safety-related actions.
How many trucks and drivers does 7EAVEN GLOBAL CONSTRUCTION LLC operate?
7EAVEN GLOBAL CONSTRUCTION LLC self-reports 1 power unit and 1 driver on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has 7EAVEN GLOBAL CONSTRUCTION LLC had any crashes?
4 FMCSA-reportable crashes are on file for 7EAVEN GLOBAL CONSTRUCTION LLC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.