Complaint 2198712

Complaint Summary

ENGINE

Owner Narrative

During a recent dealership visit for recall work and an oil change, a potential issue was identified involving improper fluid presence. On April 16, 2026, I brought my 2015 Dodge Dart to Ewald Chrysler Jeep Dodge Ram for recall work and an oil change. Upon pickup, I immediately noticed a strong burning smell. Service representative Austin told me this was normal due to the recall work performed. On April 17, I began hearing new clinking noises from the engine that were not present before this visit. On April 18, an independent mechanic observed red fluid consistent with automatic transmission fluid rather than normal engine oil. I have photos and video documenting this finding. I returned to the dealership, where a second oil change was performed. I also have video showing dark oil being removed only two days after the first oil change. The dealership denied wrongdoing and stated the vehicle arrived in that condition. No warning lights or similar symptoms existed before the April 16 service visit. All symptoms began immediately afterward. Incorrect or contaminated fluid can cause inadequate lubrication of engine components, overheating, engine damage, or sudden mechanical failure while driving, creating a safety risk to myself and others. The dealership has denied responsibility and refused to provide requested service records. Due to this experience, I no longer trust the dealership to further inspect or repair my vehicle. Should any engine damage arise as a direct result of incorrect fluid used during this service visit, the dealership should be held fully responsible for all repair costs

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.