Complaint 2093437
2015 NISSAN ROGUE • SEATS • incident May 19, 2025
Complaint Summary
SEATS
Owner Narrative
I had been complaining about a knocking noise ever since I purchased my 2015 Nissan Rogue in March 2022. Even prior to officially purchasing this vehicle, I even paid Texas Nissan to fully inspect it due to the knocking. Except for some minor wear and tear items discovered, Texas Nissan gave the vehicle a good bill of health. So, I went ahead and purchased the vehicle from Gtubbs Infiniti. However the knocking got louder and more consistent. In March 2023, February 2025 and May 2025, I returned the vehicle to Texan Nissan to complain about the noise. On the later date, Texas Nissan finally informs me of a sway bar being broken, contol arm bushing being torn, and they also "FOUND EXCESSIVE PLAY ON FRONT DRIVER SIDE SEAT FRAME." I have never notice this kind of vibration in the seat before. However, when I mentioned that the seat frame is under recall, Sean Burreal at Texas Nissan, responded that my VIN did not qualify for the recall. I don't understand why the recall wouldnt apply to my vehicle since its affirmative that the defect exists on my vehicle per Texas Nissan. (I have a video of the defect). This all seems so suspicious.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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