Complaint 1077576
2007 FORD F-250 • ENGINE • incident Jun 19, 2014
Complaint Summary
ENGINE
Owner Narrative
EGL COOLER FAILURE, WHITE SMOKE COMING OUT OF THE EXHAUST PIPE CAUSED BY COOLANT ENTERING INTO THE EMISSION SYSTEM. "ON ALL 6.0 ENGINES THE EGL COOLER WILL FAIL." THIS PROBLEM IS SO "MASSIVE" WITH SO MANY "MASSIVE COMPLAINTS FROM CUSTOMERS" THAT FORD HAS DONE TWO THINGS 1) DESIGNED A BY-PASS KIT AND 2) RE-DESIGNED THE ENGINE TO ELIMINATE THE PROBLEM (6.7 ENGINE). WHEN THE EGL COOLER FAILS, FORD OFFERS TWO SOLUTIONS TO THE CUSTOMER 1) INSTALL THE BY-PASS KIT AND THE PROBLEM IS SOLVED (AT A COST OF $4500) OR 2) REPAIR THE EGL COOLER TO BRING IT "BACK TO FACTORY" (AT A COST OF $4300). FORD TELLS CUSTOMERS THAT IF OPTION 2 IS CHOSEN, THE "EGL COOLER WILL FAIL AGAIN". ALL QUOTES USED ARE DIRECT QUOTES FROM FORD'S SERVICE DEPARTMENT. *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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