HMH EXPRESS INC

USDOT 3444960 Active AUTHORIZED FOR HIRE Company officer: HENRY MATEO Company officer 2: NANCY TORRES General Freight Produce Cold Food Based in MORGAN HILL, CA Grade B · 79
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Policy effective · Mar 27, 2026
Review these
  • OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
On file
  • 1 active operating authority
  • Insurance on file · $750,000 NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC · 91X Details →
  • BOC-3 process agent on file #1 A+ AGENTS OF PROCESS, INC. Details →
Company officer: HENRY MATEO
Company officer 2: NANCY TORRES
Cargo: General Freight, Produce, Cold Food
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste)
TruckCodex risk summary — HMH EXPRESS INC (USDOT 3444960)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): HENRY MATEO (Company officer); NANCY TORRES (Company officer 2)

Blockers:
  (none)

Cautions:
  • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median.

On file:
  • 1 active operating authority
  • Insurance on file · $750,000 — NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC · 91X
  • BOC-3 process agent on file — #1 A+ AGENTS OF PROCESS, INC.

Source: https://truckcodex.com/usdot/3444960/
As of: Jul 25, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade B

Composite of 4/5 scored components (mean 79/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

B confidence 80% · 4/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Riskier than peers · 15/100

Driver OOS 33.3% vs peer median 0% (worse). Vehicle OOS 22.2% vs peer median 0% (worse). n=197605 same-size ACTIVE peers.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

1 active liability policy

Company profile

Company details
USDOT 3444960
In FMCSA records since Jun 24, 2020 (~6y)
MC / docket MC1119870
Company officer HENRY MATEO
Company officer 2 NANCY TORRES
Operation AUTHORIZED FOR HIRE
Cargo carried
General Freight, Produce, Cold Food
Fleet size 5 units
Drivers 5
Annual mileage 539,679 mi
Contact & address
Physical
690 FISHER AVE
MORGAN HILL, CA 95037
Mailing
690 FISHER AVE
MORGAN HILL, CA 95037-5513
Registration & safety rating
USDOT 3444960
In FMCSA records since Jun 24, 2020 (~6y)
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 539,679 mi
vs. National Average
Vehicle OOS Rate 22.2% vs 23.4% -1.2 pts
Driver OOS Rate 33.3% vs 6.7% +26.6 pts
Violations per Inspection 2.80 vs 1.80 +1.00
Peer tier (small fleets (≤10 power units)) median OOS rate: 50%
Active liability insurance
FMCSA cargo filing (BMC-34/83)

No active FMCSA cargo filing on file.

FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.

Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 5 0 0
Trailers 4 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Inspections (24 months)

All 27 inspections →
Driver Vehicle Hazmat
Inspections 15 15 0
OOS inspections 4 5 0
OOS percentage 26.67% 33.33%
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
5
Drivers
5
Inspections
27
FMCSA roadside history on file
OOS Rate (peak)
33.3%
driver or vehicle, whichever higher
Crashes (24m)
0
Authorities
1
1 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

HMH EXPRESS INC is a motor carrier based in MORGAN HILL, CA, registered with the FMCSA under USDOT 3444960. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 5 power units and 5 drivers, with 27 roadside inspections on file and a peak out-of-service rate of 33.3%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

HMH EXPRESS INC is a small fleet, operating 5 power units and 5 drivers, based in Morgan Hill, CA. Across 12 roadside inspections in the last 24 months, the fleet recorded a 50.0% out-of-service rate, with no reportable crashes on file. Operating authority is active for common.

Inspection profile

12 roadside inspections over the last 24 months, up 9% versus the prior 24 months, concentrated in CA (8) and WA (3), with Level 2 inspections the most common.

Violation profile

50.0% out-of-service rate; led by Vehicle Maintenance (42.0% of violations); top code 392.2-SLLSR (Operating a CMV while ill or fatigued) cited 7 times.

Fleet profile

The fleet comprises 5 power units (small fleet) and 5 drivers; Peterbilt, Great Dane, and Utility are the most-inspected makes.

Risk Signals

High OOS rate
Peak OOS rate of 33.3% is well above FMCSA MCSAP national averages (driver ~6.7%, vehicle ~23.4%).

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 197,605 ACTIVE carriers operating 2–8 power units (±50% of this carrier's 5 unit fleet).

This carrier — Driver OOS
33.3%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 197,605 same-size peers
Verdict
Riskier than peers
Delta +33.3 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
22.2%
Vehicles placed out-of-service at roadside inspections
Peer median
0%
Median across 197,605 same-size peers
Verdict
Riskier than peers
Delta +22.2 pts vs peer median (lower is safer)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2024-10 2026-07

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
California (CA) 11 5 45.5% Jul 1, 2026
Washington (WA) 3 2 66.7% Sep 3, 2025
Idaho (ID) 1 1 100.0% Oct 24, 2025
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Peterbilt 17
Great Dane 13
Utility 7
Kenworth 6
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 1 1.07 1 Jul 20, 2026
Controlled Substances / Alcohol 0 0.00 0 Jul 20, 2026
Hours of Service 7 4.89 5 Jul 20, 2026
Unsafe Driving 7 12.00 12 Jul 20, 2026
Vehicle Maintenance 9 15.10 15 Jul 20, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (27 rows) View all 27 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
88303405 Jul 1, 2026 CA 2
PETERBILT TRUCK TRACTOR
13 383.23A2-LCDLN, 395.8A1-HOSP, 396.3A1-BARS Yes
88026205 Jun 2, 2026 CA 3
PETERBILT TRUCK TRACTOR
6 392.2-SLLSR, 393.60D, 393.11A1-LLPL No
87977304 May 26, 2026 CA 3
PETERBILT TRUCK TRACTOR
10 395.3A3-HOSPRNC, 391.11B5-LNCDLNVL, 392.2-SLLSR Yes
87955866 May 26, 2026 CA 2
PETERBILT TRUCK TRACTOR
7 393.75A3-TAOL, 392.2-SLLSR, 392.2-SLLSIV Yes
87193525 Mar 3, 2026 CA 2 US 101 SB N OF BORONDA
PETERBILT TRUCK TRACTOR
9 393.75C-TAOTD-LT1/32, 392.2-SLLSR, 393.75B-TF Yes
86808678 Jan 14, 2026 CA 3
PETERBILT TRUCK TRACTOR
2 392.2-SLLSR, 392.2-SLLS2 No
86166463 Oct 24, 2025 ID 3 BOISE ID
PETERBILT TRUCK TRACTOR
2 395.8A1-HOSP, 392.2-INAT Yes
85707503 Sep 3, 2025 WA 2 RIDGEFIELD WA
PETERBILT TRUCK TRACTOR
3 395.8E-HOSPD, 395.32B-ELDDFR, 392.2-SLLTCD Yes
85883116 Aug 26, 2025 CA 5 COASTAL DIVISION
PETERBILT TRUCK TRACTOR
5 393.201D-FR, 393.47E, 393.75C-TAOTD-LT2/32 No
85883115 Aug 26, 2025 CA 5 COASTAL DIVISION
PETERBILT TRUCK TRACTOR
3 393.43D-BIPBS, 393.75C-TAOTD-LT2/32, 392.2-SLLEQP No
85883114 Aug 21, 2025 CA 5 COASTAL DIVISION
KENWORTH TRUCK TRACTOR
3 393.205C-WRAWFLMIB, 393.47E, 393.53B-B No
85392166 Jul 30, 2025 WA 2 CASTLE ROCK WA
PETERBILT TRUCK TRACTOR
6 393.75C-TAOTD-LT1/32, 393.75A1-TAORETA, 395.3A2-HOSPD Yes
85010342 Jun 18, 2025 WA 3 KELSO WA
KENWORTH TRUCK TRACTOR
3 392.2-SLLTCD, 395.30B1-ELDDFR, 395.22G-ELDMFV No
83381804 Dec 12, 2024 CA 1 ca-3524-w.-i-8
PETERBILT TRUCK TRACTOR
2 393.9A-LSLI, 393.47B-BMBCAD-SA Yes
83031009 Oct 29, 2024 CA 2 WALNUT CRK PLTFM SCALES
PETERBILT TRUCK TRACTOR
4 392.2-SLLSR, 393.9A-LIL, 393.9A-LLPL No
81977339 Jun 26, 2024 CA 2
PETERBILT TRUCK TRACTOR
8 395.8(e)(1), 392.2, 396.17(c) Yes
81398021 Apr 17, 2024 CA 1 GILROY IF
PETERBILT TRUCK TRACTOR
0 No
80681610 Jan 24, 2024 WA 3 MABTON WA
KENWORTH TRUCK TRACTOR
1 392.2-SLLOWZ No
80528620 Nov 7, 2023 CA 5 COASTAL DIVISION
KENWORTH TRUCK TRACTOR
2 393.75(c), 393.75(a)(3) No
80528619 Nov 7, 2023 CA 5 COASTAL DIVISION
PETERBILT TRUCK TRACTOR
2 393.60(c), 393.75(c) No
79879525 Oct 9, 2023 CA 2 I-680 NB K PLATFORM SCALES
PETERBILT TRUCK TRACTOR
3 392.2, 393.60(d) No
79647000 Sep 7, 2023 CA 1 GILROY IF
KENWORTH TRUCK TRACTOR
2 393.9(a), 396.5(b) No
79502393 Aug 24, 2023 CA 3 COTTONWOOD IF
KENWORTH TRUCK TRACTOR
1 392.2 No
79126958 Jul 10, 2023 CA 3 MONUMENT BL OFF RAMP
KENWORTH TRUCK TRACTOR
3 392.2 No
79088453 Jul 6, 2023 WA 3 SUMNER
KENWORTH TRUCK TRACTOR
8 392.2, 395.24(c)(2)(ii), 395.24(c)(2)(iii) No
Authority Records (1 docket)
MC Certificate Documents (1 PDF)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Jul 15, 2020 MC1119870-C CPL REVOCATION CPL →
Insurance Coverage Timeline (11 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC MDX-25-290782-00 91X $750,000 Mar 27, 2026 On file ACTIVE
NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC MDX-25-290782-00 BIPD/Primary $750,000 Mar 27, 2026 May 28, 2026 CANCELLED
NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC MDX-25-290782-00 BIPD/Primary Sep 21, 2025 Mar 27, 2026 CANCELLED
NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC MDX-25-290782-00 BIPD/Primary Jul 9, 2025 Sep 21, 2025 CANCELLED
SOUTHLAKE SPECIALTY INSURANCE COMPANY TMA71009787 BIPD/Primary Jun 6, 2025 Jul 9, 2025 CANCELLED
SOUTHLAKE SPECIALTY INSURANCE COMPANY TMA71009787 BIPD/Primary Jul 9, 2024 Jul 3, 2025 CANCELLED
SOUTHLAKE SPECIALTY INSURANCE COMPANY TMA71009787 BIPD/Primary Jul 9, 2024 Jun 6, 2025 REPLACED
QUALITAS INSURANCE COMPANY QCAD00016038-01 BIPD/Primary Jul 9, 2023 Jul 9, 2024 CANCELLED
QUALITAS INSURANCE COMPANY QCAD-102462-03 BIPD/Primary Jul 9, 2022 Jul 9, 2023 CANCELLED
QUALITAS INSURANCE COMPANY QCAD-102462-02 BIPD/Primary Jul 9, 2021 Jul 9, 2022 CANCELLED
QUALITAS INSURANCE COMPANY QCAD-102462-01 BIPD/Primary Jul 9, 2020 Jul 9, 2021 CANCELLED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Mar 27, 2026
    insurance
    CANCEL — NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC
  2. Sep 21, 2025
    insurance
    CANCEL — NATIONAL TRANSPORTATION INSURANCE CO RRG, LLC
  3. Aug 29, 2025
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  4. Jul 9, 2025
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  5. Jul 9, 2025
    insurance
    CANCEL — SOUTHLAKE SPECIALTY INSURANCE COMPANY
  6. Jul 3, 2025
    insurance
    TERM/CANCL — SOUTHLAKE SPECIALTY INSURANCE COMPANY
  7. Jun 9, 2025
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  8. Jun 6, 2025
    insurance
    TERM/REPL — SOUTHLAKE SPECIALTY INSURANCE COMPANY
  9. Jul 10, 2024
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  10. Jul 9, 2024
    insurance
    CANCEL — QUALITAS INSURANCE COMPANY
  11. Jul 13, 2023
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  12. Jul 9, 2023
    insurance
    CANCEL — QUALITAS INSURANCE COMPANY
  13. Jul 11, 2022
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  14. Jul 9, 2022
    insurance
    CANCEL — QUALITAS INSURANCE COMPANY
  15. Jul 9, 2021
    insurance
    CANCEL — QUALITAS INSURANCE COMPANY
  16. Jun 28, 2021
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  17. Jul 15, 2020
    authority
    GRANTED — MOTOR PROPERTY COMMON CARRIER
    Details →
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Top Violation Codes Cited

Code Description Category Cited OOS
392.2 Violation of Local Laws - Explain: Unsafe Driving 15 0
393.75(c) Tire-other tread depth less than 2/32 of inch measured in a major tread groove Vehicle Maintenance 2 0
395.24(c)(2)(ii) Driver failed to manually add the trailer number Hours of Service 2 0
395.24(c)(2)(iii) Driver failed to manually add shipping document number Hours of Service 2 0
387.301(a) Carrier -Motor carrier shall not engage in interstate or foreign commerce without proof of public liability and property damage insurance as required in 49 CFR 38 General/Admin 1 0
392.71(a) Using or equipping a CMV with radar detector Unsafe Driving 1 0
393.60(c) Windshield - Damaged or Discolored Vehicle Maintenance 1 0
393.60(d) Windshield / Windows - Tinting permits less than 70% of light transmittance. Vehicle Maintenance 1 0
393.75(a)(1) Tire-ply or belt material exposed Vehicle Maintenance 1 0
393.75(a)(3) Tire-flat and/or audible air leak Vehicle Maintenance 1 0
Related Records Cross-references to every adjacent page
Directory
Authority Records
Insurance Carriers
Process Agent (BOC-3)
Carrier Records
Discover
Explainers

How to verify HMH EXPRESS INC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about HMH EXPRESS INC

Is HMH EXPRESS INC an active motor carrier?
Yes. HMH EXPRESS INC is registered with the FMCSA under USDOT 3444960 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is HMH EXPRESS INC's safety rating?
HMH EXPRESS INC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has HMH EXPRESS INC had?
27 roadside inspections are on file for HMH EXPRESS INC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is HMH EXPRESS INC's out-of-service rate?
HMH EXPRESS INC's peak out-of-service rate is 33.3% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is HMH EXPRESS INC based?
HMH EXPRESS INC reports its physical address to the FMCSA as 690 FISHER AVE, MORGAN HILL, California 95037. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does HMH EXPRESS INC have valid operating authority?
Yes. HMH EXPRESS INC holds 1 active FMCSA operating authority (MC1119870). Each docket appears in the Authority Records section below with its full event history. Active authority means the carrier may legally operate as a for-hire carrier, contingent on current insurance and BOC-3 process-agent filings.
How many trucks and drivers does HMH EXPRESS INC operate?
HMH EXPRESS INC self-reports 5 power units and 5 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has HMH EXPRESS INC had any crashes?
No FMCSA-reportable crashes are on file for HMH EXPRESS INC. Reportable crashes (those involving a fatality, injury requiring medical transport, or a tow-away) are tracked in MCMIS and updated continuously.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.