Complaint 2199099

Complaint Summary

STEERING

Owner Narrative

Over 1 year (2025) steering front end shaking began. Our dealership on oil changes did not tell us to watch for anything and we should have been warned. When the shaking occurred we changed Ford shock asborbers from Ford dealership. Problem still occured. We lost faith in Ford and our regular dealership. We then at Moore's tires purchased 4 Michelin premium tires for F250 heavy duty truck and told them about the severe shaking in front end that we will crash because we can't maintain control only to pull off the road with a prayer. Very difficult when this happens on the route 80 highway going 70 mph speed limit. So, Moore's tires store replaced with new tires and replaced some suspension parts thinking they fixed it but not sure. No recall to alert any Ford owners or repair shops... no warnings to anyone. We spent over $7,000. in trying to solve the front end shaking issue. We are lucky we did not die in an accident caused by the front end shaking and no steering control. We want re-imbursement and full repair as the problem is still happening. our family and all of us have Been a Ford customer for over 60 plus years. But not feeling confident or safe with purchasing a new ford vehicle going forward. This can NOT happen that Ford is allowing this risk to potentially kill people due to their neglegence in quality and recall for safety.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.