Complaint 2190834
2020 RAM 1500 • ELECTRICAL SYSTEM • incident Jan 28, 2026
- Complaint ID
- 2190834
- Make
- RAM
- Model
- 1500
- Model Year
- 2020
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Jan 28, 2026
- Date Received
- Mar 26, 2026
- Data As Of
- Apr 27, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
While driving my Ram Rebel 2020, the eTorque alternator failed, causing the vehicle to lose electrical power and forcing me to be towed. This posed a serious safety risk, including potential loss of power assist for steering and braking. The issue was addressed only by purchasing a replacement eTorque alternator part through eBay at approximately four times the normal price, because Ram is currently not producing the part. Ram Certified Dealer could not help. Stellantis / Ram customer service has been unhelpful and refused to provide a goodwill reimbursement or solution. I believe this represents a safety defect, as sudden alternator failure can cause stalling and reduce essential safety functions while driving. I am reporting this so that NHTSA can investigate the reliability of the eTorque alternator system and prevent future incidents.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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