Complaint 2189574

Complaint Summary

LANE DEPARTURE: ASSIST

Owner Narrative

Truck alerts will not "shut up." "HOLD STEERING WHEEL ! PAY ATTENTION ! all while I am holding the steering wheel / paying attention. Turning the wheel (from edge of lane to edge of lane) won't stop it. Accelerating didn't stop it. Then truck taps brakes hard, then puts on flashers, then slows down to ZERO mph. Doesn't matter if you have a "Blue Cruise" subscription or not. Get the bogus alerts either way. The Blue Cruise v1.2 is horrible. The local Ford dealer owner and the service manager have had the EXACT same issue in other vehicles (and my truck). One suggestion was to "just turn off the tech" (the safety features I paid for and want) so I don't get the alerts. That's not a "fix." Some people are putting ankle weights on their wheel to stop the alerts. This is a widely known issue. I have asked to speak with a Ford "corporate engineer" on this. DENIED. Send separate certified letters to the CEOs of both Ford and Lincoln about this. Response? NO RESPONSE. Local dealer has helped as much as they could. They recognize the issues, can replicate the issues, but say they have no fix for it. It's also same issue on 2025 Lincoln Aviator (have a friend with same complaints) and the 2024 Lincoln Nautilus (my wife bought one...same issues, Lincoln dealer, same owner as my local Ford dealer, could not fix, and Lincoln bought it back). PLEASE CALL ME at [XXX] to discuss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.