Complaint 2185764

Complaint Summary

FORWARD COLLISION AVOIDANCE: WARNINGS

Owner Narrative

Three incidents happened with this vehicle. When I put the car on reverse and reversed and stopped, the gear was then put on drive and before the accelerator was stepped on the vehicle propelled itself at a very high speed and I had to emergently step on the brakes before it hit anything. The the front collision warning did not come on and the vehicle did not brake on its own. The same thing happened in our driveway and before we could apply the brakes the vehicle crashed into a tree. This time also the front collision warning did not come on and the vehicle did not brake and went and hit a tree. There was a video that captured this incident and was shown to our Ford dealership and they did not do anything about it. We told them that the vehicle accelerates by itself and is a safety hazard. Since this did not involve any other vehicle or pedestrian the hazard was limited only to ourselves, The insurance was charged more than $10,000 to fix the damages and we also had to pay a deductible of $1000. More importantly we are unaware if this has been reported by others and can cause serious injuries to the driver, occupants of the vehicle and other who may be involved inadvertenly. Any death caused will become the responsibility of the driver even though this was not the mistake of the driver.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.