Complaint 2185474

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

I am writing to formally document my experience with the service performed at Nissan Heights following a recall repair on my vehicle. My vehicle was brought to Nissan Heights on Monday, March 2, for recall service related to NHTSA Recall #22V-024 (Nissan Recall #R21B9) involving the wiring harness. I dropped off the vehicle early that morning with the expectation that the recall work would be completed properly and that the vehicle would be returned in good working condition. After the recall inspection and service process, I was informed that additional components needed to be replaced the Engine Control Module (ECM), and the Body Control Module (BCM). The cost of replacing these components was several thousand dollars. Based on the nature of the recall and the research I conducted regarding this issue, these failures appear to be directly related to the wiring harness recall. However, Nissan Heights informed me that these repairs were my responsibility. In order to retrieve my vehicle, I proceeded with the repairs and paid the required amount after 8 days. When I picked up my vehicle, I later discovered that certain parts had not been properly reassembled before the car was returned to me. I did not immediately notice this until I was already driving home. Because I had to go to work, I was unable to return to the dealership right away and had to make an additional trip back to Nissan Heights so that the issue could be corrected. More concerning, after further inspection of the vehicle, I discovered that a significant amount of what appears to be an acidic grease or liquid substance had been spilled over the exterior of my vehicle. This substance was present on the roof, sides, and doors of the car and appears to have caused damage to the paint. This damage was not present prior to leaving the vehicle at the dealership. The most likely explanation is that the substance came from another vehicle positioned above mine while it was stored or servic

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.