Complaint 2147411

Complaint Summary

POWER TRAIN

Owner Narrative

What component failed: The CVT on our 2015 Nissan Rogue failed while in operation. The vehicle is now inoperable. In 12/2024, at 84,000 miles, we brought the car to a Nissan dealership due to stalling and hesitation. The service record noted: “Felt trans judder during a slow turn,” which matches early CVT failure symptoms outlined in Nissan Technical Service bulletin SB‑10075090‑5448. Despite this, the issue was not flagged, and a transmission flush was performed as a precaution. Safety risk: The failure occurred while my 17‑year‑old daughter was driving on the expressway. The vehicle suddenly lost power in ACTIVE TRAFFIC and she had to coast to the shoulder. This placed her life, and other drivers around her, at risk of a rear‑end collision at highway speed. Sudden loss of propulsion in high‑speed traffic is a serious safety hazard. Importantly, this CVT issue has been and is the subject of multiple Technical Service Bulletins. Older vehicles like ours are commonly passed down to first-time drivers, especially teenagers. By refusing to address known transmission defects in these vehicles past arbitrary warranty thresholds, Nissan is knowingly putting thousands of young drivers at daily risk. Has the problem been reproduced / confirmed by dealer: The same drivability symptoms were reported to and documented by a Nissan dealership in December 2024 at 84,000 miles. They performed a transmission flush and stated the vehicle was fine. Less than 5,000 miles later, the CVT failed completely. Has the vehicle been inspected by others: The vehicle has been inspected by a Nissan dealership (12/2024). Nissan Consumer Affairs was contacted several times, but no remedy or goodwill inspection has been offered. Were there warning symptoms before failure: Yes. Stalling / hesitation while driving had been occurring the entire time prior to failure. The Nissan dealership documented “trans judder” in December 2024, which matches Nissan’s own TSB language for CVT failure symptoms.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.