Complaint 2114048

Complaint Summary

EXTERIOR LIGHTING:HEADLIGHTS:BULBS

Owner Narrative

The contact owns a 2019 Ford F-250. The contact stated that the passenger’s side headlight bulb was blown, and the battery was not operating as needed. The vehicle was taken to the dealer and the headlight bulb was replaced; however, the bulb failed to illuminate. The vehicle was returned to the dealer two more times and the headlight bulb was replaced; however, the failure persisted. The vehicle was taken to another certified mechanic and the headlight bulbs were replaced. Additionally, the contact stated that the vehicle intermittently failed to start. The check engine warning light was illuminated. The dealer was contacted and advised the contact to replace the battery and filters. The contact replaced the battery and filters; however, the failure persisted. The vehicle was taken to the dealer, who diagnosed that there were metal shavings inside the fuel. The filters were replaced; however, the failure persisted. The dealer informed the contact that a defective fuel pump had caused the failure and the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 190,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.