Complaint 2106138

Complaint Summary

STRUCTURE:BODY

Owner Narrative

I purchased this truck new in 2013 and it has only been serviced by Ford, except for an Air Lift Suspension Kit install to allow load leveling when towing. Low miles: 54484 actual. No collision damage, original paint. Date of repair:06/25/2025. Jenkins Ford RO#[XXX]. My truck has a Supercab (Extended Cab) with short rear doors that open to the rear. Both of these rear doors failed within 5 minutes of each other. Specifically, the inside door handles and opening levers on the forward facing side of the doors failed. This is absolutely a safety hazard because a Child, Senior, Handicapped person, pet, etc., would be trapped from making an emergency exit in case of accident or fire. A more athletic person may be able to pull themselves over the from bench seat to exit, but still delaying the exit and dangerous. There were no warnings to alert anyone of the failures. Jenkins Ford (Crystal River, FL) diagnosed the problem and made the costly repair. Both door cables were replaced, no warranty. Cost: $1558.80 I called Ford USA Customer Relations (800) 392-3673 at 1:16PM EDT on 06/24/2025. C/S Rep "Kisha" said Ford would not assist in any goodwill for repair of this safety item. I researched this problem online an apparently, this is a common failure due to plastic parts holding the cables. I acknowledge that this vehicle is over 10 years old, but feel that this is a safety item Ford should stand behind. People keep vehicles longer these days and mine has been garaged, meticulously maintained by Ford, and has extremely low miles. Jenkins Ford did a very professional repair and I'm very happy with this dealer. The Ford Motor Company should be required to recall and repair this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.