Complaint 2065443

Complaint Summary

STEERING

Owner Narrative

The contact owns a 2017 Nissan Rogue. The contact stated that while his wife was driving at 30 MPH just after a snowstorm, approaching an intersection, and attempting to slow the vehicle, the ABS failed to prevent the brakes from locking, causing the vehicle to skid. As a result, the driver briefly lost control of the vehicle, which left the roadway and only came to a complete stop after colliding with a snowbank approximately 200 yards from the roadway. The contact also stated that at that same moment, his wife became aware that the electronic power steering was not functioning properly, requiring increased effort in her attempt to regain control of the vehicle. The side curtain air bags were deployed. No warning lights were illuminated. The vehicle was towed to the dealer, who had yet to provide a diagnosis. The vehicle was not repaired. A police report was filed, and injuries were reported. The contact stated that he and his wife both sustained various injuries as a result of the failure: scratches, bruises, and burns possibly caused by the curtain airbag deployment. However, they did not immediately seek medical treatment but planned to at a later date. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 109,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.