Complaint 2037526

Complaint Summary

FUEL SYSTEM, OTHER:FUEL FILTER

Owner Narrative

I keep on hand a set of fuel filters and other filters for my personal vehicle. The set I just installed (fuel filters), the upper one, made of plastic, exploded while purging the air out of the diesel system. Diesel went all over the motor, the exhaust, the turbo, and all over my garage. While looking into this more, I found more people in the listings showing the same thing to happen to them. I had to go out and spend another $103 to fix this problem, so I could get my vehicle up and running again. Now, imagine if this engine was hot, the exhaust hot, the turbo hot. This would have ignited the fuel and possibly caused a wreck and or loss of life. I use my vehicle to tow a 5.5 ton trailer, so the motor can run warm some days. This could have been extremely dangerous to myself and others around me. I have contacted Amazon about this seller, but when Amazon allows anyone to sell anything on there, there is opportunity for people to sell fake garbage. I have kept the filter that exploded, along with the packaging. Comparing the old with the one that exploded, I can now tell the fakes from the originals. [XXX] # In the uploads, the white writing on the canister is the fake one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.