Complaint 1927352

Complaint Summary

SUSPENSION

Owner Narrative

The contact owns a 2016 Ford F-350. The contact stated that while her husband was driving approximately 55-60 MPH with her in the front passenger's seat, the vehicle was shuddering significantly, and the steering wheel was shuddering back and forth. The driver lost control of the vehicle and the vehicle nearly drove into a ditch. The driver was able to maintain the vehicle on the shoulder of the road and came to a complete stop. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had been recurring while driving, and the contact became aware that the failure mostly occurred while exceeding 54 MPH on a bumpy road surface. The vehicle was taken to the local dealer, where it was diagnosed that the long and short steering drag link, the steering dampener, the track bar ball joint, and bushing needed to be replaced, and the vehicle needed to be realigned. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,120.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.