Complaint 1773918

Complaint Summary

SERVICE BRAKES

Owner Narrative

[XXX], [XXX] approx age 40 lives and works at [XXX].[XXX] can also control the computers to cancel out and delete the use of catalytic converters, delete the use of DEF intake, delete the use of DPF particulate filters, and not react to controls such as manual braking or acceleration because the computer is controlling when and not the driver. [XXX] strictly states that he cannot have any emissions controls such as EGR, DEF, DPF, catalyst, or any pollutant controls. [XXX] intentionally set it up to have flaws and be dangerous for one reason: to get the customer to keep returning again and again with vehicle problems, wiring electrical problems, performance problems, overheating problems, and never ending engine problems not to mention transmission problems because the transmission could not handle the increased output of the engine. The hydroboost and ABS module and master cylinder that controls the brakes can be easily rigged so that when the driver stomps on the brakes, there is no braking action whatsoever for a 3-5 second delay before skidding the tires and locking the brakes. [XXX] altered the hydroboost and ABS module and master cylinder and the electronic controls to the braking system. [XXX] [XXX] partner admitted the hydrobooster and master cylinder was the problem because he admitted what [XXX] did as sabotage to the customer’s truck. [XXX] deletes the DPF and DEF and the electronics rewiring the truck. [XXX] has a pattern of keeping customers vehicles for excessively long periods of time: 42 days to change batteries, change fuel pump change PCM fusebox and rewire truck. [XXX] has removed the all the catalytic converters and he has removed all the EGR and emissions pollutant controls on [XXX]. [XXX] has sabotaged this truck’s braking system, electrical systems, fuse box wiring, electronic braking wiring, accelerator electronic control. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.