Complaint 1768678

Complaint Summary

SUSPENSION

Owner Narrative

The contact owns a 2008 Ford F-250. The contact stated while driving 35-45 MPH, the vehicle hit a bump and he heard abnormal sounds coming from underneath the vehicle. The contact stated upon taking the vehicle to the dealer for an inspection, he was informed that the body mount bushings that hold the cab to the train and cushion the road and the engine vibrations from the body were detaching from the frame. The contact stated that the vehicle was not repaired, and the failure had been reoccurring while driving. The contact stated that the vehicle was taken to the dealer for a second inspection and the dealer diagnosed that the body mount bushings had detached from the frame. The dealer informed the contact that he would be responsible for the cost of the repair because the vehicle was not included in a recall. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The approximate failure mileage was 70,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.