Complaint 1405411
2017 FORD E-350 • SUSPENSION • incident Mar 28, 2017
- Complaint ID
- 1405411
- Make
- FORD
- Model
- E-350
- Model Year
- 2017
- Component
- SUSPENSION
- Incident Date
- Mar 28, 2017
- Date Received
- Sep 3, 2017
- Data As Of
- Apr 27, 2026
Complaint Summary
SUSPENSION
Owner Narrative
WE ORDERED A 2017 WITH AN ADVERTISED GVW OF 14,500 AND GCVW OF 22,000 (E450) BUT THE MANUFACTURER SUBSTITUTED A 2018 PRODUCT WITH A GCVW OF 18,500 (E350) AND GVW OF ONLY 12,500 WHICH IN MY OPINION IS A MAJOR SAFETY CONCERN CONSIDERING THAT MOST VEHICLES SOLD WILL LIKELY BE OVERWEIGHT WHEN IN USE AND IT CLEARLY WILL NOT MEET THE NEEDS OF WHAT WE EXPECTED TO RECEIVE. THOR IGNORES OUR CONCERNS AND HAS OFFERED NO SOLUTION AS TO HOW WE CAN SAFELY USE THIS MOTORHOME CONSIDERING IT IS BORDERLINE OVERWEIGHT WITH MINIMAL LOADING AND PASSENGERS.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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