Complaint 1160622

Complaint Summary

FUEL SYSTEM, GASOLINE

Owner Narrative

I'M JUST A LITTLE UPSET THAT FORD WILL NOT STAND BEHIND THIS ISSUE WITH THE 06 AND 07 F250 FUELING ISSUE, I WENT TO ARVIN,CA AT LUNCH TODAY TO PUT GAS IN BECAUSE I TRY TO MAKE SURE WHEN IT GETS TO A HALF OF A TANK I FILL IT UP, IT TOOK ME 17 MINUTES TO PUT IN 13 GALLONS OF GAS, THAT IS SAD AND I HAVE TO PUT IT IN SO SLOW BECAUSE IT WILL NOT LET ME GO ANY FASTER THAT TO ALWAYS OVER FILLS AND GAS COME OUT AROUND THE FUEL NOZZLE, I REALLY CONSIDER THIS A SAFETY ISSUE. ALL I WOULD LIKE IS THEM TO MEET ME HALF WAY I CAN NOT AFFORD TO SPEND OVER A THOUSAND DOLLARS TO FIX THIS ISSUE AND WHEN YOU DO A SEARCH ON THE ISSUE THERE ARE A LOT OF PEOPLE HAVING THE SAME ISSUE AND THEY WILL NOT DO ANYTHING TO HELP UNLESS YOU SAY SOMETHING ABOUT IT. AS A VETERAN AND WORKING AT A VETERANS CEMETERY I WOULD HOPE THERE IS HELP OUT THERE FOR THIS ISSUE.HELLO [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2007 FORD F-250 4X4 5.4 ENGINE. VEHICLE IDENTIFICATION NUMBER: [XXX] ODOMETER READING: 47,386 ARE YOU THE REGISTERED OWNER? YES CLARIFICATION ON HOW YOU WANT FORD MOTOR COMPANY TO ASSIST YOU I WOULD LIKE FORD TO STAND BEHIND THERE PRODUCT, LIKE I SAID I REALLY LIKE THE TRUCK AND I DON'T HAVE THE MONEY TO CHANGE THE CHARCOAL CANISTER AND THE OTHER PARTS AND TO MOVE IT FROM ABOVE THE SPARE TIRE TO SOME WHERE ELSE IF YOU DO A SEARCH ABOUT THE SLOW FILLING OF THE 07 F250 THERE ARE A LOT OF PEOPLE OUT THERE WITH THE SAME ISSUE EVEN THE 06 F250 AND FORD THERE IS A TECHNICAL SERVICE BULLETIN FROM FORD, TSB # 07-15-4 THAT RELATES TO A SLOW FUEL FILL PROBLEM AS YOU CAN SEE BY THIS SEARCH THERE ARE A LOT OF PEOPLE HAVING THE SAME ISSUE, ALL I WANT IS TO BE ABLE TO GO TO THE GAS STATION AND FILL MY TRUCK AND NOT TAKE MY LUNCH BREAK TO DO IT IN, I REALLY JUST WANT FORD TO HELP ME FIX THESE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/28/16*JS

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.