A & L TRANSPORTATION LLC
SMYRNA, TN
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.
- Insurance-lapse watch: HIGH Recent BMC-91 cancellation or instability without a clear replacement. Details →
- Prior insurance gap · 34 days Feb 7, 2025 → Mar 13, 2025
- Common (Property) gap · 52 days Inactive Feb 18, 2025 → reinstated Apr 11, 2025
- OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
Plain-text risk summary (print / paste)
TruckCodex risk summary — A & L TRANSPORTATION LLC (USDOT 3310562) Verdict: CAUTION Book with caution — review signals below No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking. Authority / census status: Active Active BIPD limit: $750,000 Blockers: (none) Cautions: • Insurance-lapse watch: HIGH — Recent BMC-91 cancellation or instability without a clear replacement. • Prior insurance gap · 34 days — Feb 7, 2025 → Mar 13, 2025 • Common (Property) gap · 52 days — Inactive Feb 18, 2025 → reinstated Apr 11, 2025 • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median. On file: • 1 active operating authority • Insurance on file · $750,000 — CIMARRON INSURANCE COMPANY · 91X • BOC-3 process agent on file — #1 A+ AGENTS OF PROCESS, INC. Source: https://truckcodex.com/usdot/3310562/ As of: Jul 19, 2026 Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade
Compliance grade C
Composite of 4/5 scored components (mean 69/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
C
confidence 80% · 4/5 signals
Compliance grade C
Composite of 4/5 scored components (mean 69/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
Active census status with no OOS order or revoked authority on file.
Active BIPD/Primary-like policy on file in our insurance history.
Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 20% vs peer median 16.2% (worse). n=25031 same-size ACTIVE peers.
FMCSA has not assigned this carrier a formal safety rating. We do not invent one.
NR reason: No published FMCSA safety_rating.
Insurance-lapse watch: HIGH.
TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.
Fleet size changes
- Power Units +14 (26 → 40) · Jun 15, 2026 · FMCSA Company Census
- Power Units +17 (9 → 26) · May 25, 2026 · FMCSA Company Census
- Drivers +14 (26 → 40) · Jun 15, 2026 · FMCSA Company Census
- Drivers +16 (10 → 26) · May 25, 2026 · FMCSA Company Census
1 active liability policy
Company profile
No active FMCSA cargo filing on file.
FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.
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InsuranceCIMARRON INSURANCE COMPANYPolicy effective Apr 3, 2026
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Process Agent#1 A+ AGENTS OF PROCESS, INC.BOC-3 on file
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Operating AuthorityMC1054279ACTIVE
Fleet details (MCS-150)
| Vehicle type | Owned | Term leased | Trip leased |
|---|---|---|---|
| Truck tractors | 0 | 40 | 0 |
| Trailers | 0 | 15 | 0 |
Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).
Accident reports (24 months)
All 3 crashes →| Last 6 months | 6–12 months | 12–24 months | Total | |
|---|---|---|---|---|
| Fatalities | 0 | 0 | 0 | 0 |
| Injuries | 0 | 0 | 0 | 0 |
| Tow-away | 1 | 1 | 0 | 2 |
| Crash reports | 1 | 1 | 0 | 2 |
Reportable crashes from FMCSA MCMIS for the trailing 24 months. Counts may differ slightly from SAFER due to reporting lag.
Inspections (24 months)
All 21 inspections →| Driver | Vehicle | Hazmat | |
|---|---|---|---|
| Inspections | 20 | 20 | 0 |
| OOS inspections | 0 | 2 | 0 |
| OOS percentage | 0% | 10% | — |
| National average | 6.67% | 22.26% | 4.44% |
Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles
A & L TRANSPORTATION LLC is a motor carrier based in SMYRNA, TN, registered with the FMCSA under USDOT 3310562. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 40 power units and 40 drivers, with 21 roadside inspections on file and a peak out-of-service rate of 20.0%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.
Carrier is unrated
FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.
A & L TRANSPORTATION LLC is a small fleet, operating 9 power units and 10 drivers, based in Smyrna, TN. Across 20 roadside inspections in the last 24 months, the fleet recorded a 10.0% out-of-service rate, with 2 reportable crashes. Operating authority is active for common.
20 roadside inspections over the last 24 months, up 1,900% versus the prior 24 months, concentrated in TN (4) and GA (2), with Level 3 inspections the most common.
10.0% out-of-service rate; led by Vehicle Maintenance (50.0% of violations); top code 395.22H4-ELDBRODS (HOS (ELD) - In-Vehicle Information - Failing to have a supply of blank driver's records of duty status graph-grids sufficient to record the driver's duty status a) cited 2 times.
The fleet comprises 9 power units (small fleet) and 10 drivers; Freightliner, Hyundai Translead, and Volvo are the most-inspected makes.
Risk Signals
Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service
Compared against 25,031 ACTIVE carriers operating 20–60 power units (±50% of this carrier's 40 unit fleet).
Authority gap detected (1)
- Common (Property) authority was inactive from Feb 18, 2025 to Apr 11, 2025 (52 days)
Historical coverage gap detected (1)
- No active BIPD/Primary insurance from Feb 7, 2025 to Mar 13, 2025 (34 days)
Fleet History
Sourced from FMCSA daily imports; field-level change log. 4 tracked changes on record. · 2 driver-count changes
Record Changes
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Drivers 26 40FMCSA Company Census
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Power Units 26 40FMCSA Company Census
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Drivers 10 26Seen 2 times · first May 25, 2026 · last May 25, 2026 Not reflected on current profile FMCSA Company Census
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Power Units 9 26Seen 2 times · first May 25, 2026 · last May 25, 2026 Not reflected on current profile FMCSA Company Census
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Power Units Over Time
Bar height reflects reported power-unit count after each FMCSA filing update.
Inspection Analytics Monthly activity · BASIC mix · state map
Monthly Inspection Activity (24 months)
Violations by BASIC Category
Activity by State
| State | Inspections | OOS | OOS % | Last Inspection |
|---|---|---|---|---|
| Tennessee (TN) | 4 | 1 | 25.0% | Apr 10, 2026 |
| Georgia (GA) | 2 | 1 | 50.0% | Apr 13, 2026 |
| North Carolina (NC) | 2 | 0 | 0.0% | Mar 31, 2026 |
| Kentucky (KY) | 2 | 0 | 0.0% | Feb 21, 2026 |
| Maryland (MD) | 1 | 0 | 0.0% | Nov 5, 2025 |
| California (CA) | 1 | 0 | 0.0% | Jan 7, 2026 |
| New Mexico (NM) | 1 | 0 | 0.0% | Jan 11, 2026 |
| Ohio (OH) | 1 | 0 | 0.0% | Jul 1, 2025 |
| Oklahoma (OK) | 1 | 0 | 0.0% | Jan 12, 2026 |
| Pennsylvania (PA) | 1 | 0 | 0.0% | Mar 4, 2026 |
| Missouri (MO) | 1 | 0 | 0.0% | Dec 26, 2025 |
| Florida (FL) | 1 | 0 | 0.0% | Feb 9, 2026 |
| Indiana (IN) | 1 | 0 | 0.0% | Nov 3, 2025 |
| Louisiana (LA) | 1 | 0 | 0.0% | Aug 9, 2025 |
Vehicle Fleet Top makes and models observed in roadside inspections
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
| BASIC | Inspections | Serious | Measure | Percentile | Alert | As Of |
|---|---|---|---|---|---|---|
| Driver Fitness | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Controlled Substances / Alcohol | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Hours of Service | 2 | — | 0.10 | 0 | — | Jul 13, 2026 |
| Unsafe Driving | 3 | — | 3.58 | 4 | — | Jul 13, 2026 |
| Vehicle Maintenance | 3 | — | 3.15 | 3 | — | Jul 13, 2026 |
Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.
Recent Inspections (21 rows) View all 21 →
| Inspection # | Date ▼ | State | Level | Station | Vehicle | Violations | Top Codes | OOS |
|---|---|---|---|---|---|---|---|---|
| 87590690 | Apr 13, 2026 | GA | 3 | RINGGOLD GA |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 87552022 | Apr 10, 2026 | TN | 1 | ARDMORE TN |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 87483592 | Apr 1, 2026 | TN | 1 | ARDMORE TN |
VOLVO TRUCK TRUCK TRACTOR
|
1 | 393.75A3-TAOL | Yes |
| 87460031 | Mar 31, 2026 | NC | 3 | nc-asheville-weigh-station,-i-40, |
VOLVO TRUCK TRUCK TRACTOR
|
0 | — | No |
| 87226934 | Mar 4, 2026 | PA | 3 | pa-e-lackawanna-ave-/-corporate-w |
FREIGHTLINER TRUCK TRACTOR
|
4 | 392.2-SLLIT, 393.95A4-EEUS, 393.95F | No |
| 87114466 | Feb 21, 2026 | KY | 2 | LONDON |
FREIGHTLINER TRUCK TRACTOR
|
1 | 393.95A4-EENA | No |
| 87104888 | Feb 18, 2026 | GA | 2 | ATLANTA GA |
FREIGHTLINER TRUCK TRACTOR
|
1 | 393.100B-C | Yes |
| 87087344 | Feb 16, 2026 | NC | 3 | nc-halifax-weigh-station,-i-95,-n |
VOLVO TRUCK TRUCK TRACTOR
|
0 | — | No |
| 87052491 | Feb 13, 2026 | TN | 3 | MOUNT JULIET TN |
FREIGHTLINER TRUCK TRACTOR
|
1 | 395.22H4-ELDBRODS | No |
| 87012300 | Feb 9, 2026 | FL | 3 | SEFFNER FL |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 86956035 | Feb 4, 2026 | KY | 2 | LONDON |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 86767078 | Jan 12, 2026 | OK | 3 | I-40 66MM EB |
FREIGHTLINER TRUCK TRACTOR
|
1 | 392.2-SLLSWZ | No |
| 86766886 | Jan 11, 2026 | NM | 3 | GALLUP PORT OF ENTRY |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 86783469 | Jan 7, 2026 | CA | 1 | MOUNTAIN PASS CVEF |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 86660539 | Dec 26, 2025 | MO | 3 | KANSAS CITY MO |
VOLVO TRUCK TRUCK TRACTOR
|
0 | — | No |
| 86562154 | Dec 12, 2025 | TN | 3 | MANCHESTER TN |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 86327244 | Nov 5, 2025 | MD | 2 | CLARKSBURG MD |
VOLVO TRUCK TRUCK TRACTOR
|
0 | — | No |
| 86278288 | Nov 3, 2025 | IN | 3 | PLAINFIELD IN |
VOLVO TRUCK TRUCK TRACTOR
|
1 | 392.2-SLLML | No |
| 85448754 | Aug 9, 2025 | LA | 3 | HAMMOND LA |
VOLVO TRUCK TRUCK TRACTOR
|
0 | — | No |
| 85165580 | Jul 1, 2025 | OH | 3 | SARDINIA OH |
FREIGHTLINER TRUCK TRACTOR
|
0 | — | No |
| 79059962 | Jul 3, 2023 | MI | 2 | mi-grass-lake-scale-w/b |
FREIGHTLINER TRUCK TRACTOR
|
4 | 393.78, 393.9(a), 392.2 | No |
Recent Crashes (3 rows)
| Report # | Date ▼ | State | Fatalities | Injuries | Tow | Hazmat | Severity |
|---|---|---|---|---|---|---|---|
| WV0202604498 | Feb 19, 2026 | WV | 0 | 0 | Yes | No | Tow |
| IN0904832564 | Nov 3, 2025 | IN | 0 | 0 | Yes | No | Tow |
| FL2658260604 | Apr 8, 2024 | FL | 0 | 0 | Yes | No | Tow |
Authority Records (1 docket)
MC Certificate Documents (2 PDFs)
Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.
Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.
| Date | Docket | Action | Authority | |
|---|---|---|---|---|
| Apr 11, 2025 | MC1054279-C | REI | REINSTATEMENT | REI → |
| Oct 18, 2019 | MC1054279-C | CPL | REVOCATION | CPL → |
Insurance Coverage Timeline (11 rows)
Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.
| Insurer | Policy # | Type | Limit | Effective | Cancel | Status |
|---|---|---|---|---|---|---|
| CIMARRON INSURANCE COMPANY | CIMTN000564-00 | 91X | $750,000 | Apr 3, 2026 | On file | ACTIVE |
| ACCREDITED SPECIALTY INSURANCE COMPANY | 2-CWH-MI-19-S0346007-00 | BIPD/Primary | — | Mar 13, 2025 | Jan 12, 2026 | REPLACED |
| ACCREDITED SPECIALTY INSURANCE COMPANY | 2-CWH-MI-19-S0346007-00 | BIPD/Primary | — | Mar 13, 2025 | Jan 24, 2026 | CANCELLED |
| Coverage gap — 34 days without BIPD/Primary coverage from Feb 7, 2025 to Mar 13, 2025 | ||||||
| PROGRESSIVE MICHIGAN INSURANCE COMPANY | CA976349514 | BIPD/Primary | — | Jan 2, 2024 | Feb 7, 2025 | CANCELLED |
| PROGRESSIVE MICHIGAN INSURANCE COMPANY | CA976107282 | BIPD/Primary | — | Jan 2, 2024 | Jan 2, 2024 | REPLACED |
| GREAT WEST CASUALTY CO. | GRT09993A | BIPD/Primary | — | Oct 14, 2023 | Jan 2, 2024 | REPLACED |
| PROGRESSIVE MICHIGAN INSURANCE COMPANY | CA02905383 | BIPD/Primary | — | Oct 14, 2021 | Oct 14, 2023 | REPLACED |
| PRIME INSURANCE COMPANY | SC20101117 | CARGO | — | Oct 14, 2020 | Oct 14, 2021 | CANCELLED |
| PRIME INSURANCE COMPANY | SC20101117 | BIPD/Primary | — | Oct 14, 2020 | Oct 14, 2021 | CANCELLED |
| OOIDA RISK RETENTION GROUP, INC. | PL199530913 | BIPD | — | Oct 15, 2019 | Oct 15, 2020 | CANCELLED |
Compliance Timeline Merged authority / insurance / enforcement events
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Apr 6, 2026
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Apr 6, 2026insuranceTERM/CANCL — GEICO MARINE INSURANCE COMPANY
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Jan 24, 2026insuranceTERM/CANCL — ACCREDITED SPECIALTY INSURANCE COMPANY
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Jan 15, 2026
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Jan 12, 2026insuranceTERM/REPL — ACCREDITED SPECIALTY INSURANCE COMPANY
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Apr 11, 2025
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Feb 18, 2025
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Feb 18, 2025authorityAuthority revoked — INVOLUNTARY REVOCATION
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Feb 18, 2025authority gapCommon (Property) authority inactive: 52 days (through Apr 11, 2025)
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Feb 7, 2025insuranceCANCEL — PROGRESSIVE MICHIGAN INSURANCE COMPANY
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Feb 7, 2025insurance gapCoverage gap: 34 days without BIPD/Primary insurance (through Mar 13, 2025)
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Jan 2, 2024insuranceTERM/REPL — PROGRESSIVE MICHIGAN INSURANCE COMPANY
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Jan 2, 2024insuranceTERM/REPL — GREAT WEST CASUALTY CO.
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Oct 14, 2023insuranceTERM/REPL — PROGRESSIVE MICHIGAN INSURANCE COMPANY
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Oct 14, 2021
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Oct 14, 2021insuranceCANCEL — PRIME INSURANCE COMPANY
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Oct 15, 2020
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Oct 15, 2020insuranceCANCEL — OOIDA RISK RETENTION GROUP, INC.
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for
Most-Inspected Stations
| Station | State | Inspections | OOS |
|---|---|---|---|
| LONDON | KY | 2 | 0 |
| ARDMORE TN | TN | 2 | 1 |
| MOUNTAIN PASS CVEF | CA | 1 | 0 |
| SEFFNER FL | FL | 1 | 0 |
| ATLANTA GA | GA | 1 | 1 |
| RINGGOLD GA | GA | 1 | 0 |
| PLAINFIELD IN | IN | 1 | 0 |
| HAMMOND LA | LA | 1 | 0 |
| CLARKSBURG MD | MD | 1 | 0 |
| KANSAS CITY MO | MO | 1 | 0 |
Top Violation Codes Cited
| Code | Description | Category | Cited | OOS |
|---|---|---|---|---|
| 392.2 | Violation of Local Laws - Explain: | Unsafe Driving | 1 | 0 |
| 393.45(b)(2) | Brake hose or tubing chafing and/or kinking | Vehicle Maintenance | 1 | 0 |
| 393.78 | Wipers - Inoperative / missing / damaged wipers. | Vehicle Maintenance | 1 | 0 |
| 393.9(a) | Inoperable required lamps | Vehicle Maintenance | 1 | 0 |
Related Records Cross-references to every adjacent page
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Tennessee carriers
All carriers based in Tennessee
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Smyrna carriers
Carriers based in Smyrna, TN
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Stations in Tennessee
Where this carrier might be inspected
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Docket MC1054279
common · ACTIVE · MC
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CIMARRON INSURANCE COMPANY
91X policy on file
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ACCREDITED SPECIALTY INSURANCE COMPANY
BIPD/Primary policy on file
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PROGRESSIVE MICHIGAN INSURANCE COMPANY
BIPD/Primary policy on file
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GREAT WEST CASUALTY CO.
BIPD/Primary policy on file
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PRIME INSURANCE COMPANY
CARGO policy on file
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OOIDA RISK RETENTION GROUP, INC.
BIPD policy on file
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#1 A+ AGENTS OF PROCESS, INC.
BOC-3 process agent · 126,293 carriers served
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21 inspections
Full roadside inspection history
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3 reportable crashes
FMCSA MCMIS crash log
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Fleet recall search
NHTSA recalls covering this fleet's vehicle years/makes
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File a complaint
Open the FMCSA National Consumer Complaint form for this carrier
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Carrier comparison tool
Side-by-side vs. other carriers
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Certificate lookup
Look up any FMCSA authority by MC/MX/FF docket number
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All state carrier directories
Browse carriers in every US/CA/MX jurisdiction
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Insurance-lapse watch (HIGH)
BMC-91 filing instability timeline and classification rules
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How FMCSA safety ratings work
BASIC percentiles and compliance review context
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BOC-3 process agents explained
Why every interstate carrier must file a process agent
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FMCSA compliance filings guide
MCS-150, insurance, and authority filing requirements
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Roadside inspection rights
What drivers and carriers can expect during a stop
How to verify A & L TRANSPORTATION LLC
- Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
- Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
- Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
- Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
- Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.
Frequently asked questions about A & L TRANSPORTATION LLC
Is A & L TRANSPORTATION LLC an active motor carrier? ▾
What is A & L TRANSPORTATION LLC's safety rating? ▾
How many inspections has A & L TRANSPORTATION LLC had? ▾
What is A & L TRANSPORTATION LLC's out-of-service rate? ▾
Where is A & L TRANSPORTATION LLC based? ▾
Does A & L TRANSPORTATION LLC have valid operating authority? ▾
How many trucks and drivers does A & L TRANSPORTATION LLC operate? ▾
Has A & L TRANSPORTATION LLC had any crashes? ▾
About FMCSA carrier records
Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.
Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.
TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.