SOLVED LOGISTICS LLC

USDOT 3064262 Active AUTHORIZED FOR HIRE Company officer: ISRAEL GARCIA Intermodal Containers Based in HOUSTON, TX Grade A · 100
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Policy effective · Nov 27, 2025
Review these
  • Vehicle OOS Rate above national average 38.9% vs 23.4% national (+15.5 pts).
  • No BOC-3 process-agent filing on file Interstate carriers must designate a process agent. Confirm on FMCSA before tendering. Details →
On file
  • 1 active operating authority
  • Insurance on file · $750,000 SENTRY SELECT INSURANCE COMPANY · 91X Details →
Company officer: ISRAEL GARCIA
Cargo: Intermodal Containers
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste)
TruckCodex risk summary — SOLVED LOGISTICS LLC (USDOT 3064262)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): ISRAEL GARCIA (Company officer)

Blockers:
  (none)

Cautions:
  • Vehicle OOS Rate above national average — 38.9% vs 23.4% national (+15.5 pts).
  • No BOC-3 process-agent filing on file — Interstate carriers must designate a process agent. Confirm on FMCSA before tendering.

On file:
  • 1 active operating authority
  • Insurance on file · $750,000 — SENTRY SELECT INSURANCE COMPANY · 91X

Source: https://truckcodex.com/usdot/3064262/
As of: Jul 20, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade A

Composite of 3/5 scored components (mean 100/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

A confidence 60% · 3/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
NR

Peer OOS benchmark unavailable (missing power units, OOS rates, or fewer than 5 same-size peers).

NR reason: getCarrierPeerSafety returned null.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

1 active liability policy

BOC-3 agent

No BOC-3 filing on file.

Company profile

Company details
USDOT 3064262
In FMCSA records since Oct 31, 2017 (~8y)
MC / docket MC057051
Company officer ISRAEL GARCIA
Operation AUTHORIZED FOR HIRE
Cargo carried
Intermodal Containers
Fleet size 15 units
Drivers 15
Annual mileage 814,754 mi
Contact & address
Physical
4104 BANNER DR
HOUSTON, TX 77013
Mailing address matches physical.
Registration & safety rating
USDOT 3064262
In FMCSA records since Oct 31, 2017 (~8y)
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 814,754 mi
vs. National Average
Vehicle OOS Rate 38.9% vs 23.4% +15.5 pts
Driver OOS Rate 5.6% vs 6.7% -1.1 pts
Violations per Inspection 4.73 vs 1.80 +2.93
Peer tier (mid-sized fleets (11-100 power units)) median OOS rate: 27.3%
Active liability insurance
FMCSA cargo filing (BMC-34/83)

No active FMCSA cargo filing on file.

FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.

Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 15 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Inspections (24 months)

All 24 inspections →
Driver Vehicle Hazmat
Inspections 11 11 0
OOS inspections 1 5 0
OOS percentage 9.09% 45.45%
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
15
Drivers
15
Inspections
24
FMCSA roadside history on file
OOS Rate (peak)
38.9%
driver or vehicle, whichever higher
Crashes
5
None in last 24 months · all-time on file
Authorities
1
1 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

SOLVED LOGISTICS LLC is a motor carrier based in HOUSTON, TX, registered with the FMCSA under USDOT 3064262. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 15 power units and 15 drivers, with 24 roadside inspections on file and a peak out-of-service rate of 38.9%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

SOLVED LOGISTICS LLC is a mid-sized fleet, operating 15 power units and 15 drivers, based in Houston, TX. Across 16 roadside inspections in the last 24 months, the fleet recorded a 43.8% out-of-service rate, with no reportable crashes on file. Operating authority is active for common.

Inspection profile

16 roadside inspections over the last 24 months, up 100% versus the prior 24 months, most heavily in TX (16 stops), with Level 2 inspections the most common.

Violation profile

43.8% out-of-service rate; led by Vehicle Maintenance (90.0% of violations); top code 393.78 (Windshield condition defective) cited 7 times.

Fleet profile

The fleet comprises 15 power units (mid-sized fleet) and 15 drivers; Freightliner, Other, and Hyundai Translead are the most-inspected makes.

Risk Signals

High OOS rate
Peak OOS rate of 38.9% is well above FMCSA MCSAP national averages (driver ~6.7%, vehicle ~23.4%).
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2024-08 2026-03

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
Texas (TX) 11 5 45.5% Mar 18, 2026
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Freightliner 22
Hyundai Translead 4
Other 4
CIMC 3
Mcox 2
Herc 1
Jind 1
Peterbilt 1
Ttmi 1
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 1 0.74 1 Jul 20, 2026
Controlled Substances / Alcohol 0 0.00 0 Jul 20, 2026
Hours of Service 1 0.51 1 Jul 20, 2026
Unsafe Driving 0 0.00 0 Jul 20, 2026
Vehicle Maintenance 15 14.14 14 Jul 20, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (24 rows) View all 24 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
87344231 Mar 18, 2026 TX 1 tx-sh-0225-in-harris-co.-(686-700
FREIGHTLINER TRUCK TRACTOR
17 396.3A1BOS, 393.47E, 393.201D Yes
86739601 Jan 5, 2026 TX 2 tx-sh-0225-in-harris-co.-(686-700
FREIGHTLINER TRUCK TRACTOR
5 393.75C, 393.75A3-TAOL, 393.205A Yes
85496642 Aug 11, 2025 TX 2 tx-ih-0610-in-harris-co.-(0-37)
FREIGHTLINER TRUCK TRACTOR
5 393.9, 393.11TU, 393.11TL No
85180759 Jul 7, 2025 TX 2 TX6 NB SVC RD TX6 NB
FREIGHTLINER TRUCK TRACTOR
4 393.209D, 395.8A-NON-ELD, 383.23A2 Yes
83661173 Jan 15, 2025 TX 2 tx-sh-0225-in-harris-co.-(686-700
FREIGHTLINER TRUCK TRACTOR
2 393.9TS, 392.2UCR No
83366501 Dec 2, 2024 TX 1 tx-8000--east-fwy
FREIGHTLINER STRAIGHT TRUCK
3 393.9, 393.95A, 393.83G No
83116682 Nov 7, 2024 TX 1
FREIGHTLINER TRUCK TRACTOR
9 396.3A1-AR, 393.126B, 393.95A Yes
83061632 Oct 29, 2024 TX 2 IH45 SB CENTERVILLE SCALE
FREIGHTLINER TRUCK TRACTOR
2 393.209D, 393.78 Yes
82561499 Aug 27, 2024 TX 2 IH45 NB NEW WAVERLY SCALE
FREIGHTLINER TRUCK TRACTOR
1 396.17(c) No
82384227 Aug 7, 2024 TX 2 IH45 NB NEW WAVERLY SCALE
FREIGHTLINER TRUCK TRACTOR
2 393.78, 393.9(a) No
82328686 Aug 2, 2024 TX 2 IH45 NB NEW WAVERLY SCALE
FREIGHTLINER TRUCK TRACTOR
2 393.9(a) No
82178397 Jul 15, 2024 TX 2 200 E SAM HOUSTON PK
FREIGHTLINER TRUCK TRACTOR
1 393.55(d)(1) No
82011076 Jun 24, 2024 TX 2 tx-sh-0225-in-harris-co.-(686-700
FREIGHTLINER TRUCK TRACTOR
3 393.78, 393.70, 393.75(a)(4) No
81797876 Jun 4, 2024 TX 1 IH45 SB CENTERVILLE SCALE
FREIGHTLINER TRUCK TRACTOR
2 393.53(b), 393.47(e) No
81727242 May 22, 2024 TX 1 tx-sh-0225-in-harris-co.-(686-700
PETERBILT TRUCK TRACTOR
11 393.207(a), 396.3(a)(1), 393.9(a) Yes
81458042 Apr 24, 2024 TX 2
FREIGHTLINER TRUCK TRACTOR
11 396.3(a)(1), 393.11, 393.55(d)(1) Yes
81411360 Apr 17, 2024 TX 2 tx-sh-0225-in-harris-co.-(686-700
FREIGHTLINER TRUCK TRACTOR
3 393.9(a), 393.45(d), 393.203(e) No
81396444 Apr 17, 2024 TX 2
FREIGHTLINER TRUCK TRACTOR
6 393.23, 393.9(a), 393.51 Yes
81031572 Feb 29, 2024 TX 2 tx-lat:30---31-28.86n
FREIGHTLINER TRUCK TRACTOR
0 No
80906547 Feb 14, 2024 TX 1 tx-ih-0610-in-harris-co.-(0-37)
FREIGHTLINER TRUCK TRACTOR
6 393.47(e), 393.53(b), 393.9(a) No
80659505 Jan 19, 2024 TX 2 tx-5600--mesa-dr
FREIGHTLINER TRUCK TRACTOR
2 396.17(c), 392.2 No
80593288 Jan 8, 2024 TX 2 tx-lat:30---31-28.86n
FREIGHTLINER TRUCK TRACTOR
6 393.95(f), 393.78, 395.8 No
80560413 Jan 3, 2024 TX 1 200 E SAM HOUSTON PK
FREIGHTLINER TRUCK TRACTOR
5 393.51, 392.2, 393.45(b)(2) No
79273760 Jul 19, 2023 TX 2 tx-200--patton-st
FREIGHTLINER TRUCK TRACTOR
1 392.2 No
Recent Crashes (5 rows)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
TX69A9HQE117 Feb 23, 2022 TX 0 2 Yes No Injury
TX65NDHQE11T Nov 1, 2021 TX 0 0 Yes No Tow
TX646BHQE1S9 Sep 3, 2021 TX 0 0 Yes No Tow
TX5N68HQE1UJ Dec 11, 2019 TX 0 2 Yes No Injury
TX5I49HQE1YZ Jul 1, 2019 TX 0 0 Yes No Tow
Authority Records (1 docket)
MC Certificate Documents (1 PDF)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Dec 1, 2017 MC57051-C CPL CERTIFICATE CPL →
Insurance Coverage Timeline (12 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
SENTRY SELECT INSURANCE COMPANY A0183589002 91X $750,000 Nov 27, 2025 On file ACTIVE
SENTRY SELECT INSURANCE COMPANY A0183589001 BIPD/Primary Mar 30, 2023 Nov 27, 2025 REPLACED
SENTRY SELECT INSURANCE COMPANY A0183589001 BIPD/Primary Nov 27, 2021 Mar 30, 2023 REPLACED
SENTRY SELECT INSURANCE COMPANY A0183589001 BIPD/Primary Nov 27, 2021 May 8, 2023 NAME CHANGED
TRISURA SPECIALTY INSURANCE COMPANY TRI20L2577 BIPD/Primary Nov 27, 2020 Nov 27, 2021 CANCELLED
TRISURA SPECIALTY INSURANCE COMPANY TRI19L1092 BIPD/Primary Nov 27, 2019 Nov 27, 2020 CANCELLED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ18L5685 BIPD/Primary Nov 27, 2018 Nov 27, 2019 CANCELLED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ17L3612 BIPD/Primary Mar 2, 2018 Nov 27, 2018 CANCELLED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ17L3612 BIPD/Primary Nov 27, 2017 Nov 27, 2017 REPLACED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ17L3612 BIPD/Primary Nov 27, 2017 Mar 2, 2018 REPLACED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ17L3612 BIPD/Primary Nov 27, 2017 Apr 1, 2018 CANCELLED
UNDERWRITERS AT LLOYDS LONDON 2623TDUBMDJ17L3612 BIPD/Primary Nov 27, 2017 Jan 16, 2018 NAME CHANGED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Nov 27, 2025
    insurance
    TERM/REPL — SENTRY SELECT INSURANCE COMPANY
  2. May 8, 2023
    insurance
    TERM/CANCL — SENTRY SELECT INSURANCE COMPANY
  3. Mar 31, 2023
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  4. Mar 30, 2023
    insurance
    TERM/REPL — SENTRY SELECT INSURANCE COMPANY
  5. Nov 27, 2021
    insurance
    CANCEL — TRISURA SPECIALTY INSURANCE COMPANY
  6. Nov 9, 2021
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  7. Nov 27, 2020
    insurance
    CANCEL — TRISURA SPECIALTY INSURANCE COMPANY
  8. Nov 20, 2020
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  9. Nov 27, 2019
    insurance
    CANCEL — UNDERWRITERS AT LLOYDS LONDON
  10. Nov 19, 2019
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  11. Nov 27, 2018
    insurance
    CANCEL — UNDERWRITERS AT LLOYDS LONDON
  12. Nov 23, 2018
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  13. Apr 1, 2018
    insurance
    TERM/CANCL — UNDERWRITERS AT LLOYDS LONDON
  14. Mar 2, 2018
    insurance
    TERM/REPL — UNDERWRITERS AT LLOYDS LONDON
  15. Jan 16, 2018
    insurance
    TERM/CANCL — UNDERWRITERS AT LLOYDS LONDON
  16. Dec 14, 2017
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  17. Dec 1, 2017
    authority
    GRANTED — MOTOR PROPERTY COMMON CARRIER
    Details →
  18. Nov 27, 2017
    insurance
    TERM/REPL — UNDERWRITERS AT LLOYDS LONDON
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Top Violation Codes Cited

Code Description Category Cited OOS
393.9(a) Inoperable required lamps Vehicle Maintenance 10 0
393.78 Wipers - Inoperative / missing / damaged wipers. Vehicle Maintenance 8 0
393.47(e) Brake Out of Adjustment - Roto, Clamp (Short & Long), DD-3, or Bolt Vehicle Maintenance 5 0
392.2 Violation of Local Laws - Explain: Unsafe Driving 4 0
393.11 No or defective lighting devices or reflective material as required Vehicle Maintenance 4 0
393.203(e) Cab front bumper missing/unsecured/protrude Vehicle Maintenance 3 0
393.53(b) CMV manufactured after 10/19/94 has an automatic airbrake adjustment system that fails to compensate for wear Vehicle Maintenance 3 0
393.9 Inoperable Required Lamp Vehicle Maintenance 3 0
393.95(a) No/discharged/unsecured fire extinguisher Vehicle Maintenance 3 0
396.3(a)(1) Inspection, repair and maintenance of parts and accessories Vehicle Maintenance 3 2
Related Records Cross-references to every adjacent page
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Authority Records
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Carrier Records
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Explainers

How to verify SOLVED LOGISTICS LLC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about SOLVED LOGISTICS LLC

Is SOLVED LOGISTICS LLC an active motor carrier?
Yes. SOLVED LOGISTICS LLC is registered with the FMCSA under USDOT 3064262 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is SOLVED LOGISTICS LLC's safety rating?
SOLVED LOGISTICS LLC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has SOLVED LOGISTICS LLC had?
24 roadside inspections are on file for SOLVED LOGISTICS LLC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is SOLVED LOGISTICS LLC's out-of-service rate?
SOLVED LOGISTICS LLC's peak out-of-service rate is 38.9% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is SOLVED LOGISTICS LLC based?
SOLVED LOGISTICS LLC reports its physical address to the FMCSA as 4104 BANNER DR, HOUSTON, Texas 77013. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does SOLVED LOGISTICS LLC have valid operating authority?
Yes. SOLVED LOGISTICS LLC holds 1 active FMCSA operating authority (MC057051). Each docket appears in the Authority Records section below with its full event history. Active authority means the carrier may legally operate as a for-hire carrier, contingent on current insurance and BOC-3 process-agent filings.
How many trucks and drivers does SOLVED LOGISTICS LLC operate?
SOLVED LOGISTICS LLC self-reports 15 power units and 15 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has SOLVED LOGISTICS LLC had any crashes?
5 FMCSA-reportable crashes are on file for SOLVED LOGISTICS LLC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.