TruckCodex

BORDERTOWN LOGISTICS LLC

EL PASO, TX

USDOT 1499284 Active AUTHORIZED FOR HIRE Company officer: FLORENTINO PARRA General Freight Based in EL PASO, TX Grade A · 85
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Contract (Property) reinstated · Jul 9, 2025
Policy effective · Jun 30, 2025
Review these
  • Contract (Property) gap · 1941 days Inactive Mar 16, 2020 → reinstated Jul 9, 2025
  • OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
On file
  • Insurance on file · $750,000 PROGRESSIVE COUNTY MUTUAL · 91X Details →
  • BOC-3 process agent on file #1 A BOC-3 FILING INC Details →
Company officer: FLORENTINO PARRA
Cargo: General Freight
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste) 
TruckCodex risk summary — BORDERTOWN LOGISTICS LLC (USDOT 1499284)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): FLORENTINO PARRA (Company officer)

Blockers:
  (none)

Cautions:
  • Contract (Property) gap · 1941 days — Inactive Mar 16, 2020 → reinstated Jul 9, 2025
  • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median.

On file:
  • Insurance on file · $750,000 — PROGRESSIVE COUNTY MUTUAL · 91X
  • BOC-3 process agent on file — #1 A BOC-3 FILING INC

Source: https://truckcodex.com/usdot/1499284/
As of: Jul 18, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade A

Composite of 4/5 scored components (mean 85/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

A confidence 80% · 4/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Mixed vs peers · 40/100

Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 57.1% vs peer median 7.7% (worse). n=113962 same-size ACTIVE peers.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

PROGRESSIVE COUNTY MUTUAL · 91X · $750,000

1 active policy

BOC-3 agent

#1 A BOC-3 FILING INC

Company profile

Company details
USDOT 1499284
In FMCSA records since May 9, 2006 (~20y)
Company officer FLORENTINO PARRA
Operation AUTHORIZED FOR HIRE
Cargo carried
General Freight
Fleet size 9 units
Drivers 9
Annual mileage 1 mi
Contact & address
Phone: (915) 282-1813
Email: [email protected]
Physical
12953 MONTANA AVE
EL PASO, TX 79938
Mailing address matches physical.
Registration & safety rating
USDOT 1499284
In FMCSA records since May 9, 2006 (~20y)
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 1 mi
vs. National Average
Vehicle OOS Rate 57.1% vs 23.4% +33.7 pts
Driver OOS Rate 0.0% vs 6.7% -6.7 pts
Violations per Inspection 3.50 vs 1.80 +1.70
Peer tier (small fleets (≤10 power units)) median OOS rate: 50%
Active insurance
Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 9 0 0
Trailers 9 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Inspections (24 months)

All 10 inspections →
Driver Vehicle Hazmat
Inspections 10 10 0
OOS inspections 0 4 0
OOS percentage 0% 40% —
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
9
Drivers
9
Inspections
10
FMCSA roadside history
OOS Rate (peak)
57.1%
driver or vehicle, whichever higher
Crashes (24m)
0
1 all-time
Authorities
1
0 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

BORDERTOWN LOGISTICS LLC is a motor carrier based in EL PASO, TX, registered with the FMCSA under USDOT 1499284. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 9 power units and 9 drivers, with 10 roadside inspections on file and a peak out-of-service rate of 57.1%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

BORDERTOWN LOGISTICS LLC is a small fleet, operating 9 power units and 9 drivers, with 6 years on FMCSA's records, based in El Paso, TX. Across 9 roadside inspections in the last 24 months, the fleet recorded a 44.4% out-of-service rate, with no reportable crashes on file. BIPD/Primary insurance is on file with UNITED STATES FIRE INSURANCE CO., and all filed authority types (contract) are currently revoked.

Inspection profile

9 roadside inspections over the last 24 months, concentrated in NM (4) and TX (2), with Level 2 inspections the most common.

Violation profile

44.4% out-of-service rate; led by Vehicle Maintenance (82.9% of violations); top code 393.9 (Inoperable Required Lamp) cited 7 times.

Fleet profile

The fleet comprises 9 power units (small fleet) and 9 drivers; Peterbilt, Freightliner, and Utility are the most-inspected makes.

Risk Signals

High OOS rate
Peak OOS rate of 57.1% is well above FMCSA MCSAP national averages (driver ~6.7%, vehicle ~23.4%).
Authority revoked
1 revocation on record.

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 113,962 ACTIVE carriers operating 4–14 power units (±50% of this carrier's 9 unit fleet).

This carrier — Driver OOS
0%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 113,962 same-size peers
Verdict
On par with peers
Delta 0 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
57.1%
Vehicles placed out-of-service at roadside inspections
Peer median
7.7%
Median across 113,962 same-size peers
Verdict
Riskier than peers
Delta +49.4 pts vs peer median (lower is safer)

Authority gap detected (1)

  • Contract (Property) authority was inactive from Mar 16, 2020 to Jul 9, 2025 (1941 days)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2025-08 2026-06

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.
Vehicle Maintenance
29 violations
6 OOS · 20.7%
Hours of Service
3 violations
Unsafe Driving
3 violations

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
New Mexico (NM) 4 1 25.0% Feb 16, 2026
Texas (TX) 2 1 50.0% Jan 15, 2026
Arkansas (AR) 1 1 100.0% Jan 5, 2026
Arizona (AZ) 1 1 100.0% Jan 29, 2026
Illinois (IL) 1 0 0.0% Mar 4, 2026
Mississippi (MS) 1 0 0.0% Jun 25, 2026
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Peterbilt 4
Freightliner 4
Utility 2
Volvo 2
Chmi 1
CIMC 1
Great Dane 1
Ramp 1
Rampart 1
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 0 — 0.00 0 — Jul 13, 2026
Controlled Substances / Alcohol 0 — 0.00 0 — Jul 13, 2026
Hours of Service 2 — 0.85 1 — Jul 13, 2026
Unsafe Driving 1 — 1.87 2 — Jul 13, 2026
Vehicle Maintenance 6 — 13.36 13 — Jul 13, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (10 rows) View all 10 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
88248196 Jun 25, 2026 MS 2 —
VOLVO TRUCK TRUCK TRACTOR
TX R798156 · 4V4NC9EH8GN962502
0 — No
87215323 Mar 4, 2026 IL 3 I-57
PETERBILT TRUCK TRACTOR
TX R798154 · 1XPXD49X5KD266294
0 — No
87062787 Feb 16, 2026 NM 2 OROGRANDE PORT OF ENTRY
FREIGHTLINER TRUCK TRACTOR
TX R798149 · 3AKJHHDR5LSLK0600
0 — No
87062812 Feb 13, 2026 NM 1 LORDSBURG PORT OF ENTRY
VOLVO TRUCK TRUCK TRACTOR
TX R798156 · 4V4NC9EH8GN962502
1 393.75A3 Yes
86927986 Jan 29, 2026 AZ 1 SAN SIMON AZ
FREIGHTLINER TRUCK TRACTOR
TX R798149 · 3AKJHHDR5LSLK0600
5 393.75A3-TAOL, 396.3A1-BOS, 393.43D-BIPBS Yes
86922957 Jan 29, 2026 NM 3 nm-at-intersection-of-i-10-and-i-
FREIGHTLINER TRUCK TRACTOR
TX R798149 · 3AKJHHDR5LSLK0600
1 392.2C No
86842647 Jan 15, 2026 TX 2 IH 10 MP 207
PETERBILT TRUCK TRACTOR
TX R798150 · 1XPBD49X7ED193945
14 393.75A3, 393.9, 393.9T Yes
86736446 Jan 5, 2026 AR 1 HOPE AR
FREIGHTLINER TRUCK TRACTOR
TX R798153 · 1FUYSDYB0XL959538
8 393.75A3-TAOL, 396.3A1-BOS, 395.8E-HOSPD Yes
86297181 Nov 11, 2025 NM 2 OROGRANDE PORT OF ENTRY
PETERBILT TRUCK TRACTOR
TX R798152 · 1XPXD49X9FD254882
0 — No
85570360 Aug 21, 2025 TX 2 US77 RIVIERA SCALE
PETERBILT TRUCK TRACTOR
TX R450223 · 1XPXD49X9FD254882
6 393.9, 393.78, 393.95A No
Recent Crashes (1 row)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
WA000EA36652 May 29, 2020 WA 0 0 Yes No Tow
Authority Records (1 docket)
common
MC563296
N
—
View full authority record →

Revocations & Inactive Status

Authority actions other than active status — revocations, voluntary surrenders, and dormant dockets.

Date Docket Authority Status Applied
Unknown MC563296 common N —
MC Certificate Documents (3 PDFs)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Jul 9, 2025 MC563296-P REI REINSTATEMENT REI →
Mar 28, 2008 MC563296 NC REVOCATION NC →
Jul 25, 2006 MC563296-P CPL REVOCATION CPL →
Insurance Coverage Timeline (16 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
PROGRESSIVE COUNTY MUTUAL CA999558100 91X $750,000 Jun 30, 2025 On file ACTIVE
UNITED STATES FIRE INSURANCE CO. 506-881339-2 BIPD/Primary — Jun 1, 2015 Mar 6, 2020 CANCELLED
GREAT WEST CASUALTY CO. GWP80472A BIPD/Primary — Jul 19, 2014 Jul 2, 2014 CANCELLED
ILLINOIS NATIONAL INSURANCE CO. TP 9881855 01 BIPD/Primary — Jun 1, 2014 Jun 1, 2015 CANCELLED
ILLINOIS NATIONAL INSURANCE CO. TP9881855 01 BIPD/Primary — Jun 1, 2014 Jun 1, 2014 REPLACED
GREAT WEST CASUALTY CO. GWP80472A CARGO — Jul 19, 2010 Jun 20, 2014 CANCELLED
GREAT WEST CASUALTY CO. GWP80472A BIPD/Primary — Jul 19, 2010 Jul 19, 2014 CANCELLED
GREAT WEST CASUALTY CO. GWP80472A BIPD/Primary — Jul 19, 2010 Jun 1, 2014 REPLACED
HARTFORD FIRE INSURANCE COMPANY 46 MS IX2832 CARGO — Jul 19, 2009 Jul 19, 2010 REPLACED
FARMERS TEXAS COUNTY MUTUAL INSURANCE COMPANY 60475-20-65 BIPD/Primary — Jul 19, 2009 Jul 19, 2010 REPLACED
GREAT AMERICAN ASSURANCE COMPANY PAC2503678 00 BIPD/Primary — Jul 19, 2008 Jul 19, 2009 REPLACED
LINCOLN GENERAL INSURANCE COMPANY PAP 239513 0707 BIPD/Primary — Apr 24, 2008 Jul 19, 2008 REPLACED
LINCOLN GENERAL INSURANCE COMPANY PAP 239513 0707 BIPD/Primary — Jul 19, 2007 Apr 24, 2008 REPLACED
LINCOLN GENERAL INSURANCE COMPANY PAP 239513 0707 BIPD/Primary — Jul 19, 2007 Apr 30, 2008 NAME CHANGED
GREAT AMERICAN INSURANCE COMPANY OF NEW YORK IMP 795-38-71 CARGO — Jul 19, 2007 Apr 30, 2008 NAME CHANGED
LINCOLN GENERAL INSURANCE COMPANY LTO100437 BIPD/Primary — Jul 19, 2006 Jul 19, 2007 REPLACED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Jul 9, 2025
    authority
    REINSTATED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  2. Mar 16, 2020
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  3. Mar 16, 2020
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  4. Mar 16, 2020
    authority gap
    Contract (Property) authority inactive: 1941 days (through Jul 9, 2025)
  5. Mar 6, 2020
    insurance
    CANCEL — UNITED STATES FIRE INSURANCE CO.
  6. Jun 1, 2015
    insurance
    CANCEL — ILLINOIS NATIONAL INSURANCE CO.
  7. May 26, 2015
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  8. Jul 19, 2014
    insurance
    TERM/CANCL — GREAT WEST CASUALTY CO.
  9. Jul 2, 2014
    insurance
    CANCEL — GREAT WEST CASUALTY CO.
  10. Jun 20, 2014
    insurance
    CANCEL — GREAT WEST CASUALTY CO.
  11. Jun 1, 2014
    insurance
    TERM/REPL — ILLINOIS NATIONAL INSURANCE CO.
  12. Jun 1, 2014
    insurance
    TERM/REPL — GREAT WEST CASUALTY CO.
  13. Jul 19, 2010
    insurance
    TERM/REPL — HARTFORD FIRE INSURANCE COMPANY
  14. Jul 19, 2010
    insurance
    TERM/REPL — FARMERS TEXAS COUNTY MUTUAL INSURANCE COMPANY
  15. Jul 19, 2009
    insurance
    TERM/REPL — GREAT AMERICAN ASSURANCE COMPANY
  16. Jul 19, 2008
    insurance
    TERM/REPL — LINCOLN GENERAL INSURANCE COMPANY
  17. Apr 30, 2008
    insurance
    NAMECHG — GREAT AMERICAN INSURANCE COMPANY OF NEW YORK
  18. Apr 30, 2008
    insurance
    TERM/CANCL — LINCOLN GENERAL INSURANCE COMPANY
  19. Apr 28, 2008
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  20. Apr 24, 2008
    insurance
    TERM/REPL — LINCOLN GENERAL INSURANCE COMPANY
  21. Jul 19, 2007
    insurance
    TERM/REPL — LINCOLN GENERAL INSURANCE COMPANY
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
OROGRANDE PORT OF ENTRY NM 2 0
HOPE AR AR 1 1
SAN SIMON AZ AZ 1 1
I-57 IL 1 0
LORDSBURG PORT OF ENTRY NM 1 1
IH 10 MP 207 TX 1 1
US77 RIVIERA SCALE TX 1 0

Top Violation Codes Cited

Code Description Category Cited OOS
393.9 Inoperable Required Lamp Vehicle Maintenance 7 0
393.43 No/improper breakaway or emergency braking Vehicle Maintenance 1 0
393.78 Wipers - Inoperative / missing / damaged wipers. Vehicle Maintenance 1 0
Related Records Cross-references to every adjacent page
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Authority Records
Insurance Carriers
Process Agent (BOC-3)
Carrier Records
Discover
Explainers

How to verify BORDERTOWN LOGISTICS LLC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about BORDERTOWN LOGISTICS LLC

Is BORDERTOWN LOGISTICS LLC an active motor carrier? ▾
Yes. BORDERTOWN LOGISTICS LLC is registered with the FMCSA under USDOT 1499284 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is BORDERTOWN LOGISTICS LLC's safety rating? ▾
BORDERTOWN LOGISTICS LLC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has BORDERTOWN LOGISTICS LLC had? ▾
10 roadside inspections are on file for BORDERTOWN LOGISTICS LLC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is BORDERTOWN LOGISTICS LLC's out-of-service rate? ▾
BORDERTOWN LOGISTICS LLC's peak out-of-service rate is 57.1% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is BORDERTOWN LOGISTICS LLC based? ▾
BORDERTOWN LOGISTICS LLC reports its physical address to the FMCSA as 12953 MONTANA AVE, EL PASO, Texas 79938. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does BORDERTOWN LOGISTICS LLC have valid operating authority? ▾
BORDERTOWN LOGISTICS LLC has 1 authority record on file, but none are currently active. See the Authority Records section below for the status of each docket — common reasons for inactive authority include lapsed insurance, cancelled BOC-3 filings, or revocation following safety-related actions.
How many trucks and drivers does BORDERTOWN LOGISTICS LLC operate? ▾
BORDERTOWN LOGISTICS LLC self-reports 9 power units and 9 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has BORDERTOWN LOGISTICS LLC had any crashes? ▾
1 FMCSA-reportable crash is on file for BORDERTOWN LOGISTICS LLC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.
NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.
Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.