Complaint 2210048

Complaint Summary

ENGINE

Owner Narrative

This Forte was not neglected and it was not abused. Nearly 90% of its miles came from highway commuting and interstate travel. It was completely stock, never modified, never driven hard. More importantly, it received fully synthetic oil changes every 3k-4k miles since new, well ahead of what Kia or the oil manufacturer even recommends, because I intended to keep this car long term. All of that is verifiable through Carfax. The engine failure came without meaningful warning. While driving, I noticed an unusual noise and pulled over as quickly as safely possible. I checked the dash expecting some kind of indicator and found nothing. No check engine light, no oil pressure warning. A nearby mechanic found the engine more than 2.5 quarts low on oil despite the vehicle being only about 3,300 miles into a fresh synthetic oil change. There were no external leaks. No oil spots at home, none at work. Nothing to explain where that oil went. After topping it off, the noise briefly stopped. With no warning lights on and the noise stopped, I thought we had caught it in time. I even felt confident enough to also have the mechanic change the transmission fluid as it was about due again. However, a few miles later, the engine suffered complete failure. Violent shaking, severe knock, then the check engine light came on. I shut it down immediately and pushed it home. Once home, I checked the oil again and found it had unusually darkened in an extremely short period of time. The vehicle has not been driven since and is currently inoperable. What troubles me most, beyond the financial loss, is that this vehicle gave me no real opportunity to save it. The oil pressure warning light never illuminated. More than two quarts of oil vanished within a single service interval with no external source and no indication whatsoever, even with checking the level periodically. I went above and beyond in maintaining this vehicle and still lost the engine. This could have been a catastrophe on the road

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.