Complaint 2118409

Complaint Summary

ENGINE

Owner Narrative

[XXX] [XXX] [XXX] 08/07/2025 [XXX] Kia America, Inc. Consumer Affairs P.O. Box 52410 Irvine, CA 92619-2410 Subject: Request for Reconsideration of Engine Replacement – 2015 Kia Forte Dear Kia Customer Care Team, I am writing to formally request a reconsideration regarding the recent denial of assistance for my 2015 Kia Forte ([XXX]), which has experienced a major engine failure at approximately 157,000 miles I was informed by your customer service department that my vehicle is not eligible for the engine replacement under the recall or extended warranty programs due to timing. However, I am aware that Kia has had significant and well-documented issues with the 2.0L GDI engines used in my vehicle model year. The problem in my car appears to be consistent with the same engine defects that have affected countless others — in my case, a serious piston-related failure that now requires a full engine replacement. As a loyal Kia owner who has taken good care of my vehicle, I am incredibly disappointed that such a severe defect would surface and that my only option, per current communication, is to replace the engine at my own expense — something that is financially unfeasible for me. My car has otherwise been well maintained and was expected to last many more miles. I respectfully ask that Kia extend goodwill assistance in this matter. Whether through an extended warranty exception, cost-sharing on the repair, or any alternative solution, I would greatly appreciate any support Kia can offer in helping resolve this issue. I believe in your brand and want to continue to support it, but I also believe this issue is not just due to normal wear and tear. Please reconsider this decision and help me get back on the road safely. I am open to speaking with a representative if more information is needed and look forward to your response. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.