Complaint 2118182

Complaint Summary

ENGINE

Owner Narrative

Took care to kis for a recall picked it up and got down the street and it died on me brought it back to Kia and was told it was okay just the oil filter took Kia home and changed oil and filter and car kept going dead would restart but the die again after driving for a little bit. The car kept going dead in middle of road interstate turning into lane across from on going traffic very unsafe. Took care back to Kia the scanned it and checked recall they did and said it was ok took car home again and same problem it now has a loud knock or chattering sound while driving.and it's still going dead. Took care back to Kia again and now they say there is internal engine failure and that I don't have the extended warranty because my mileage is just over the limit for regular warranty. And they will not offer goodwill either because the Internal engine failure. My car drove just fine no problems until I took it to them for the recall and now they say they can't help with nothing. With being disabled and a student I worked really hard to get this car and I need it to get to appointments school and therapy. This has taken away my transportation my happiness and my hard work And effort. It takes a lot to accomplish things being disabled and this makes it even harder. I want to give up most days being able to get to school gave me a purpose and I felt like I belonged. I feel it is only far to have another opinion and to have goodwill being the issue occured after the recall took place. Please help me get my car back and running I've given life and my education my all and my best with what circumstances I have to go through to make it through a day and not having the one things that I earned and worked so hard for taken away from me is really defeating and hard.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.