Complaint 2104075

Complaint Summary

ENGINE

Owner Narrative

I purchased my 2015 Kia Forte5 in May 2024 with just over 50,000 miles. In 2025, I began smelling burning through the air vents while accelerating. I took it to a Kia dealership, paid a $173 diagnostic fee, and was told they completed the KSDS (Knock Sensor Detection System) recall update, but I did not need an engine replacement because “everything looked fine.” They gave me no clear explanation for the burning smell. When I called back and told them the smell hadn’t stopped, they said, “That’s just your oil burning — that’s normal!” and then hung up on me. I contacted 1-800-KIA, and my case was assigned to a woman named Tina. I explained that the dealership didn’t perform a thorough inspection and dismissed a very real concern. Tina sided with the dealership immediately and showed zero care for the danger I described. What Kia called “fine” has now made my car unsafe to drive. The smell has persisted, worsening, and is clearly a fire hazard. This model is under Recall SC200 for engine compartment fire risk, and yet they marked the recall “complete” — just by running a software update. No mechanical inspection or repair was done. After researching NHTSA complaints, I found multiple reports from other Forte5 owners who described this exact burning smell shortly before experiencing complete engine failure or fires. After the KSDS update, Kia advertised a 10-year/150,000-mile warranty for engines. But my vehicle doesn’t hit 10 years until January 2026, and it feels like they’re intentionally dragging this out to avoid honoring the warranty. I reported the issue months in advance, and I believe they’re delaying on purpose so I’ll age out of eligibility while the danger keeps growing. Kia is putting people in danger by closing out recalls without resolving the actual mechanical issues. This really needs urgent investigation and fast. I do not feel safe in this vehicle at all and and it’s stressing me out so much.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.