Complaint 2102945

Complaint Summary

ENGINE

Owner Narrative

While driving my 2016 Kia Forte with my [XXX] daughter in the car, the engine began making loud knocking noises and quickly deteriorated until it became unsafe and undriveable. This failure occurred without warning lights, oil pressure issues, or prior symptoms. We were nearly stranded in an unsafe location and had to immediately pull over and arrange alternate transportation. I later learned this issue aligns with a known defect in Kia’s Theta II engines, which have been recalled or covered under extended warranty in many cases. However, Kia has denied any support, stating my vehicle is “outside the factory warranty” and disqualified due to not completing a knock sensor software update I was never notified about. How Safety Was Put at Risk: My daughter was in the vehicle at the time, and we were placed in a vulnerable position with a failing engine, unable to safely continue driving. A sudden loss of power could have resulted in an accident if we had been in traffic or on the highway. This defect is a serious safety hazard, especially for families with young children. The vehicle has not been inspected by Kia directly since they declined to assist once they determined the factory warranty had expired. I am happy to make the vehicle available for inspection upon request. Warning Lamps or Messages: There were no warning lights or indicators prior to the onset of the knocking and failure. The symptoms began suddenly and escalated rapidly. My Request: I am requesting an investigation into Kia’s handling of these failures, particularly in cases where families were not properly notified about knock detection software updates and are now being denied support for what is clearly a known and widespread engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.