Complaint 2219062
2021 GMC YUKON • SEATS • incident Aug 26, 2025
Complaint Summary
SEATS
Owner Narrative
The driver's seat inboard airbag assembly and internal structural wiring harness failed due to a direct short circuit, completely deactivating the vehicle's supplemental restraint system. General Motors has a known engineering bulletin for this issue (#23-NA-085), noting that sharp internal seat frame components slice the airbag wiring harness. Rather than permanently fixing this structural design flaw while under warranty, dealership technicians repeatedly executed temporary, non-compliant field patches, including plastic zip-ties and Velcro tape inside the cushion. These temporary patches continuously failed, leaving the airbags disabled. Furthermore, the vehicle was sold under "Certified Pre-Owned" designation with an active, uncompleted 2020 manufacturer Customer Satisfaction Program Campaign (#N202310850-02) for this exact airbag circuit defect. Component failed & available for inspection: The driver's seat inboard airbag assembly and internal structural wiring harness failed due to a direct short circuit. The components are available for inspection inside the vehicle at the servicing dealership. Safety risk: Safety was put at extreme risk because active Diagnostic Trouble Code B14DC completely deactivates the airbags. This means the airbags may fail to deploy in a collision, leaving the driver completely unprotected in an accident. Confirmed by dealer: The problem has been explicitly reproduced and confirmed by an authorized franchise dealership across seven separate service visits spanning from August 2025 to June 2026. Inspected by manufacturer/others: The components have been physically inspected multiple times by authorized franchise dealership technicians acting on behalf of the manufacturer. Warning lamps & symptoms: The vehicle displays "Service Safety Restraint System" warning message on the dashboard. The warning lamp first appeared on August 26, 2025, at 78,472 miles while the vehicle was strictly within its CPO warranty
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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