Complaint 2217103

Complaint Summary

ENGINE

Owner Narrative

I am reporting a confirmed safety defect in my 2017 Ford Escape involving engine coolant intrusion into the cylinder bores. This is a sudden, random manufacturing defect that occurs without warning. I have exercised full due diligence as an owner regarding upkeep and maintenance on my vehicle. I now have a formal, written diagnosis from a Ford Service Center confirming this internal failure (consistent with TSB 22-2229). This defect creates an extreme safety hazard because it leads to unpredictable engine stalling and sudden engine failure at any time. The verified diagnosis proves my vehicle is currently a high-risk hazard that could lose power without warning on high-speed roadways. Ford’s Customer Satisfaction Program 21N12 is an insufficient response to a defect that causes vehicles to become disabled and vulnerable in traffic. I am requesting that NHTSA escalate this to a mandatory safety recall based on the documented, spontaneous nature of this failure despite my proven maintenance history. I purchased the recommended extended warranty and lifetime powertrain warranty recommended by Tri-County Ford where I purchased the vehicle. They are also refusing to fix the issue because it was not caused by an internal part failure. Now I am being forced to either pay $12,000 for a replacement engine or purchase a new vehicle.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.