Complaint 2216257

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood with the Check Engine warning light illuminated. The vehicle was driven to the shoulder of the road, and the contact inspected the vehicle and became aware of smoke coming from underneath the vehicle. The failure reoccurred while the contact and the contact's minor children were traveling. A nearby Police Officer assisted the contact. The contact informed the officer that the vehicle was recently purchased from a CarMax. The contact was advised to take the vehicle to the nearby CarMax. The vehicle was taken to CarMax, where the vehicle was diagnosed with engine failure. The contact was informed that the engine had severe fluid leaks. The vehicle was repaired. The vehicle was shipped back to the residence a month later. The failure reoccurred and was a persistent failure. The contact stated that the vehicle was taken back to CarMax twelve times due to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.