Complaint 2215806

Complaint Summary

SEATS

Owner Narrative

I am submitting this regarding the remedy implemented under NHTSA Recall 26V-160 (Hyundai Palisade, second/third-row power seat obstruction detection defect). I support the intent of this recall — the underlying defect was serious and the software update appropriately targets improved occupant/object detection. However, I'm concerned about the adequacy and scope of the remedy as applied to the Limited trim specifically. As implemented, the remedy removes the ability to control power-folding seats via the vehicle's infotainment touchscreen entirely, converts seat-fold buttons to press-and-hold operation, and requires the liftgate to be open during folding. On the Limited trim, the third row is the only row equipped with power-folding seats (the second row has no electric folding). As a result, this remedy has eliminated the entire infotainment-based remote-fold control pathway for Limited owners, with no equivalent functionality remaining anywhere in the vehicle. My concern is whether the remedy, by removing an entire control pathway rather than improving its safety through better sensor/detection logic alone, goes beyond what is necessary to address the defect, and whether this scope of functionality removal was adequately disclosed to owners as part of the recall notice. I'd like this recorded as feedback on the remedy's scope and impact on equipped functionality for the Limited trim, separate from the original safety defect itself.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.