Complaint 2215471

Complaint Summary

ENGINE

Owner Narrative

My Turbo/EcoBoost Escape’s check engine light kept coming on and off between October and December 2025. I took it to a Ford repair shop in December to diagnose (P0301 and P0306 engine codes), and they said coolant was leaking into an engine cylinder. They said maybe I hadn’t done a coolant flush years back, but they weren’t sure why it developed. Regardless they said I needed to replace the entire engine— $10,000+ on an 8 year old car. I went to an independent repair shop for a second opinion. They confirmed the problem but told me more that Ford didn’t: it was a known design flaw (a Technical Service Bulletin notice was written) in the engine that Ford didn’t do a recall for, and yes I still needed to spend $10k to replace the engine, or else the car could risk becoming abruptly undrivable within months or as soon as weeks. I was very upset and disappointed a Ford dealer/repair shop wasn’t honest about what was going on, and Ford hadn’t stepped up to address the known flaw in their engines. I was put into a spot of spending $10k on an 8 year old car that was in great shape otherwise and paid off, but could become a piece of junk at any moment. I felt forced into having to get a new car, all because of a design flaw that Ford didn’t admit or correct. But they were happy to start trying to get me to buy a new Ford. As if.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.