Complaint 2215277
2018 DODGE DURANGO • SEATS • incident Jun 10, 2026
Complaint Summary
SEATS
Owner Narrative
June 11, 2026 Re: Unexpected Passenger-Side Active Head Restraint Deployment â 2018 Dodge Durango R/T To Whom It May Concern: I am reporting an incident involving my 2018 Dodge Durango R/T equipped with leather seats. Vehicle Information: Year/Make/Model: 2018 Dodge Durango R/T Seating: Leather Interior Affected Component: Passenger-Side Active Head Restraint (AHR) Mileage at Time of Incident: 126,207 miles Date of Incident: [XXX] Description of Incident: While traveling on the roadway on [XXX], the passenger-side Active Head Restraint (AHR) suddenly deployed without warning. There was no accident, collision, sudden stop, or any other event that would reasonably trigger the system. The vehicle was being operated normally at the time of the incident. My [XXX] son was seated in the front passenger seat when the headrest unexpectedly deployed and forcefully struck him in the back of the head. The deployment occurred without any impact to the vehicle and caused immediate concern for his safety and well-being. Following the deployment, the headrest remained in the deployed position and appears to require repair or replacement. Given that the system activated without a collision and made forceful contact with an occupant, I believe this represents a significant safety concern. I am aware that similar incidents have been reported by owners of Dodge Durangos and other Stellantis vehicles equipped with Active Head Restraint systems. NHTSA has previously investigated complaints involving headrests deploying without a crash and causing injuries to vehicle occupants. My incident appears consistent with those reported failures. I respectfully request that this incident be documented and investigated as a potential safety-related defect. Please advise whether there are any recalls, technical service bulletins, customer satisfaction programs, warranty extensions INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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