Complaint 2214862

Complaint Summary

ENGINE

Owner Narrative

While driving my 2021 Chevrolet Tahoe, the check engine light illuminated. Shortly thereafter, the engine began shaking severely and I heard clicking and popping noises from the engine compartment. The following morning, the vehicle was barely operable, shaking excessively and unable to properly reverse. Due to the unsafe condition, I had the vehicle towed to the dealership. The dealership diagnosed a failure involving all 8 lifters on one side (bank) of the engine, requiring extensive engine repairs. My vehicle has approximately 74,000 miles, which I believe is low mileage for such a significant internal engine failure. The symptoms included severe engine vibration, misfiring, loss of performance, and the potential for loss of power while driving. This is not the first major failure I have experienced with this vehicle. In approximately April 2023, when the vehicle had about 32,000 miles, it unexpectedly shut off while I was reversing in a roadway. The dealership diagnosed a failed fuel pump control module (fuel pump modulator). Similar failures were later identified in recalls and corrective actions affecting other GM vehicles. I am concerned that my vehicle has experienced multiple failures involving components that appear to be associated with known issues affecting GM vehicles, yet my Tahoe was not included in applicable recalls. These failures created significant safety concerns, including unexpected engine shutdown, loss of vehicle operation, and potential loss of power while driving. I respectfully request that NHTSA investigate whether my 2021 Chevrolet Tahoe vehicles should have been included in existing and future safety recalls related to these defects and other known defects that GM vehicles are experiencing with the motor, transmission and other parts. Note: No invoice is available yet as I am seeking GM assistance due to no warranty status. Estimated repair cost from dealership is up to $8,900.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.