Complaint 2214652
2018 RAM 1500 • ENGINE • incident May 29, 2026
Complaint Summary
ENGINE
Owner Narrative
EGR cooler failed while driving on May 29, 2026. Towed truck to Greenville Chrysler that day. EGR cooler, melted intake manifold and melted wiring harness are being replaced. Service Advisor says "Safety Recall VB1 / NHTSA 19V-757 Diesel EGR Cooler" was accomplished in 2021. Per the Recall, the EGR cooler is replaced with a new part number. Accomplishment of this recall clearly did not eliminate the problem of egr cooler failure and the resulting damage to intake manifold and wiring. Do i have any financial recourse in this case due to recalled parts failing again ? I have requested that the dealer provide failed parts upon completion of reparis. Myself and others were put at risk when my truck lost all power on IH-30 in traffic before daylight. Dealer has verbally indicated that the egr cooler failed and melted intake manifold and wiring harness. No inspection by anybody except dealer service shop. No warning lamps or other symptoms noticed before failure.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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