Complaint 2211310

Complaint Summary

ENGINE

Owner Narrative

2019 Ford Escape with a documented history of powertrain failures. White smoke on cold start and engine stalling began around 48,000 miles; the dealer noted this engine is known for coolant intrusion. At about 62,000 miles the engine short block was replaced under Ford Field Service Action 21N12 / TSB 22-2322. Smoke, shaking, and stalling continued, and the engine intermittently cuts out when shifting into reverse and must be restarted. At about 87,000 miles the transmission failed and the full transmission assembly was replaced (work order Jan 2026, vehicle returned end of March 2026). The owner repeatedly told the Ford dealer the vehicle felt unsafe. On [XXX] the owner reported renewed exhaust smoke, an illuminated engine light, and a clicking sound at startup and asked to bring it in; instead of inspecting it, the dealer advised taking the vehicle straight to CarMax. About 9 days later, on [XXX], while driving in Los Angeles about 60 miles from home with young children aboard, the transmission would not stay in gear and the engine warning lights began blinking. The owner called the Ford dealership for guidance but no one could advise and the service desk would not answer. After consulting a mechanic, the family agreed it was unsafe to keep driving given the noises and pulled over in Anaheim, about 30 miles from home, at a mechanic shop to read the codes. A paid tow (~$600) was required. Loss of gear engagement and stalling in traffic with children aboard is a serious crash and stranding hazard. The scan returned codes P0012 and P0014 (camshaft timing, stored as permanent), P0300 (random/multiple misfire), and P0301, P0302, P0304 (cylinder misfires); the dash showed "Auto Start/Stop not ready - Stall Alert - Restart Engine." The defect has been reproduced and confirmed repeatedly by the Ford dealer, which performed the engine and transmission replacements. A repurchase request was denied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.