Complaint 2205924

Complaint Summary

ENGINE

Owner Narrative

The vehicle experienced coolant intrusion into the engine cylinders related to the 1.5L EcoBoost engine. The issue has been diagnosed as an internal engine failure requiring engine replacement. Symptoms included coolant loss, engine misfires, rough operation, white exhaust smoke, check engine warnings, and intermittent no-start conditions. The vehicle is currently at a Ford dealership and is available for inspection upon request. The vehicle experienced rough engine operation, loss of power, shaking, intermittent starting issues, and engine fault warnings while being driven on public roads. The engine misfires and loss of performance created concern about the vehicle potentially stalling unexpectedly in traffic or during highway driving, which could have increased the risk of an accident. The coolant intrusion also created concerns about sudden engine failure while the vehicle was in operation. Yes. The problem was initially diagnosed by a trusted independent mechanic and later confirmed by a Ford dealership. Both identified coolant intrusion consistent with the known issues associated with the 1.5L EcoBoost engine and Ford Customer Satisfaction Program 21N12. Yes. The vehicle has been inspected by both an independent mechanic and a Ford dealership service department. Ford corporate customer service has also been contacted regarding the issue and an active case has been denied coverage. Yes. Prior to the confirmed failure, the vehicle experienced rough idle, shaking when placed into drive, engine misfires, coolant loss, and intermittent starting issues. The check engine light and “Engine Fault – Service Now” warning message also appeared. Symptoms first became noticeable shortly before diagnosis and progressively worsened over time.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.