Complaint 2197700

Complaint Summary

SEATS

Owner Narrative

3 separate safety-related components have failed on my 2021 Ford Bronco, all of which correspond to open federal safety recalls that remain unremedied: 1. Infotainment/APIM Module & Backup Camera System (Recall Campaign 26V124): my infotainment screen fails to turn on, particularly in high-temperature conditions. When this occurs, the rearview/backup camera is completely non-functional. The vehicle displays no image when in reverse gear, eliminating all camera-assisted visibility behind the vehicle. This directly matches the conditions described in Recall 26V124, issued March 4, 2026. No remedy has been provided. 2. Digital Instrument Cluster / Dashboard: my digital dashboard intermittently fails to illuminate at vehicle startup. This occurs randomly and without warning. When it fails, the driver cannot see critical safety information including current speed, fuel level, engine temperature, or any warning indicators. Video documentation of this failure exists. This component is available for inspection upon request. 3. Low Pressure Fuel Pump (Recall Campaign 25V455): my vehicle has stalled on multiple occasions while in motion. During stall events, all dashboard warning lights illuminate simultaneously. This is consistent with the fuel delivery failure described in Recall 25V455, issued July 8, 2025, which states the fuel pump can fail causing loss of fuel pressure and an engine stall while driving. No remedy has been provided since the recall was issued in July 2025 (~9 months ago). All components are available for inspection upon request. However, the authorized Ford dealership in the area has refused to accept the vehicle for service or inspection, citing parts unavailability. Engine stall while in motion. my vehicle has stalled multiple times while being driven. The driver works as a real estate agent and regularly transports clients in this vehicle. The engine has stalled with passengers present. A sudden engine stall while driving results in immediat

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.