Complaint 2194949
2016 FORD EDGE • ENGINE • incident May 20, 2024
Complaint Summary
ENGINE
Owner Narrative
SYMPTOMS IS THE COOLANT DISAPPEARS RAPIDLY AND THE ENGINE OVERHEATS AFTER DRIVING FIVE MILES. ALARMS GO OFF. THE TEMPERATURE GAGE IN THE VEHICLE IS AT ITS MAX. IN STARTING THE VEHICLE, THERE IS WHITE SMOKE. THERE IS CHECK ENGINE LIGHTS. I HAVE LESS THAN 100,000 MILES ON MY VEHICLE. IT IS NOT SAFE TO DRIVE, AND IS NOT DRIVEABLE. I HAD A MECHANIC LOOK AT IT AND FOUND EVIDENCE OF COOLANT INSIDE THE CYLINDER. MY VEHICLE HAS BEEN PARKED FOR 2 YEARS WAITING FOR RESOLUTION. THE INFORMATION I HAVE RECEIVED FROM FORD IS THE ONLY WAY THEY WOULD FIX IT IS IF I HAD A MAINTENANCE AGREEMENT. THE COST ACCORDING TO MY MECHANIC IS TO REPLACE THE LONG BLOCK OR REPLACE THE ENGINE RANGES BETWEEN $4000 AND $10,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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