Complaint 2179118

Complaint Summary

ENGINE

Owner Narrative

The contact owned a 2017 Ford F-250. The contact stated while driving 22 MPH and attempting to depress the brake pedal, the brake pedal was firm and difficult to depress. The brake pedal was depressed with both feet and the vehicle started slowing down. There was no warning light illuminated. After coming to a complete stop, the contact saw smoke coming from the grill underneath the windshield wipers and the lower windshield. The contact exited the vehicle and there was fire coming from the engine compartment and entering the cabin of the vehicle. The contact exited the vehicle, ran to the neighbor’s house and grabbed the garden hose and started spraying water on the hood; however, smoke and the fire increased and the fire was too hot for the house to put out the flames. The contact called 9-1-1 for assistance and the Fire Department arrived on the scene and extinguished the Fire. The Police showed up on scene to direct traffic. There was no injuries sustained. A Police Report was filed, but the report number was not provided. The vehicle was towed to the residence. The vehicle was destroyed. The manufacturer was informed of the failure and opened a case and provided the contact with the case number. The failure mileage was approximately 190,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.