Complaint 2178040

Complaint Summary

ENGINE

Owner Narrative

A Safety Recall was issued on the vehicle with no remedy. The recall was in reference to the Engine Intake Valves and stated; "The engine intake valves may crack and break, which could result in loss of motive power and increase the risk of a crash". It also stated, " Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough". This issue was the result of Ford manufacturing using a material that had "hardness issues". This all came out prior to the vehicle reaching the end of its warranty mileage. A test was required on the engine at the dealership at which time, the technician determined there was no need to perform the "recall test" (confirmed by video sent to us). On or around Dec. 17th, while my wife was driving the vehicle and entering a gas station, the check engine light came on, and the vehicle began losing power. She parked and immediately contacted the Ford dealership. They advised her to not drive the vehicle and have it towed to the nearest dealership (She was in Pennsylvania picking up our daughter from college). It was determined by the dealership in Pa. that compression in a cylinder was down 5% and the vehicle needed a new engine. We had the vehicle towed back to Virginia and inspected by the dealership who services the vehicle. Parts of the engine were removed for visual inspection at which time a crack intake valve was found, confirming the engine was no good. Also, confirming the issue Ford had stated in its recall. All information and pictures were sent to Ford manufacturing for determination on fixing the problem. Ford has said they will not cover the total cost to make good on their recall because the vehicle was out of warranty (miles were exceeded). How are consumers protected from manufactures taking advantage of mileage? The SAFETY recall was issued long before the warranty ran out. What if my wife had crashed w/ our daughter?

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.