Complaint 2175781

Complaint Summary

AIR BAGS

Owner Narrative

The contact owns a 2020 Kia Forte. The contact stated that while driving 70 MPH on a bend in the highway, a deer jumped over the barrier and landed on the top of the contact's front windshield. The contact stated that she was knocked unconscious due to the impact. The driver’s and passenger’s side air bags did not deploy. The contact was strapped in the driver's seat when she regained consciousness. The contact was unsure whether there was a warning light illuminated. The state police were called to the scene of the accident. Days later, after the accident, the contact went to Urgent Care. However, when the contact explained that she was unconscious, the contact was referred to the hospital. The contact went to the hospital, was informed that there were no bone fractures, and was referred to her personal medical provider. The contact sustained a bruise from the seat belt on her left shoulder; glass shards were embedded in the right forearm. The contact stated that from the impact, the torso slammed into the front windshield. The vehicle was towed to a towing yard, and then the insurance company towed the vehicle to a collision center. The insurance company was pending an investigation. The contact had not released the vehicle. The contact was unaware of all the facts of the accident. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.