Complaint 2171424

Complaint Summary

ENGINE

Owner Narrative

The piston ring function has deteriorated causing ring low wear toughness such to the point that sludge has been created fowling the spark plug. This leads to carbon fowling and misfiring of the engine. There have been two incident's one in March of 2025 and the second in Late July of 2025. Both times we after my wife freak out because the car was falling apart she had it towed to a mechanic and both times they said it was caused by what I identified above. A few weeks later a notice of a warrantee exception was sent out and we thought great we will take it in and they will fix it. If we had know about the warrantee extension prior we would have brought it to Honda. Honda told us that unless the lights are on we won't fix it. So they said we needed to wait to it breaks down somewhere and then have it towed to the nearest Honda by Jan. 31st, 2026 and they will fix it. After that tough luck. We are looking for an exception to this rule and I have sent in the necessary information proving that the problem exists as evidenced by two licensed mechanics. If and exception is not granted I will have no other choice but to bring it to the better business bureau and 7 on your side a local consumer advocate from KGO TV and get them to come after you to make this right. We have been a loyal advocate for Honda for over 12 years and just want this to be made right. Please don't make us have to expose this miscarriage of good faith. Please respond to this quickly as there are only two days left in the extended warrantee. I talked to a case worker today and they told me I was out of luck. I am not happy as you can imagine [XXX] & [XXX] , [XXX] . 1-29-2026 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.