Complaint 2169666

Complaint Summary

ENGINE

Owner Narrative

On 10/03/2021 I was driving on the road and they car started acting up and the lights on the dashboard all start light up, so I drove to the dealer did a diagnosis on the car came out To be misfire and piston ring 4 fault. So I did the repair that are required for me to operate my vehicle safely. So four years later Honda did the recall. I submitted my documentation and repair receipt. Honda at first denied my claim saying I don’t have a proof of payment ( which clearly shows on my receipt it’s been paid with a Visa card), so I replied back with the Honda dealer’s billing personal contact info so the can verify that it’s been paid. So that takes care that. Then they move on to denying me again saying I don’t have the correct code on my invoice. So I attached the dealer repair managers contact info for them to verify the repair ( which the manager said American Honda should honor the repair since they issue the recall) and after all whose work Honda is still denying it. I did some searching on the net. I am not alone on this. A lot of honda owners are having the same issues did the repair with their hard earned money and when it comes to recall. American Honda motors are trying everything they can to dishonor it. I thing there must be something that we can do to stop this.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.