Complaint 2169389

Complaint Summary

ENGINE

Owner Narrative

*the engine is the part that failed due to excessive oil consumption. *it became a safety risk once it started selecting its own driving speed after dropping driving speed to 31mph on [XXX in Raleigh. *the problem was confirmed by the dealer, Volvo of Cary *it has not been inspected by the manufacturer, police, insurance representatives or others *upon a service visit our technician, Ray Rancell of Volvo of Cary advised that the engine was leaking oil and engine failure would occur if we didn't take care of it so we did to a total of $2879.74 which would keep the engine from seizing. That means we paid to prevent exactly what happened anyway and as I found out later he did not perform an oil consumption test so he had no way of knowing the shape the engine was in but charged for this work anyway. The repair invoice says the customer stated oil leaking on timing belt but that is incorrect. I would have no way of knowing that as the only thing i know about cars is replinishg fluids. We did have to replinish oil often and advised Ray of that but he said it was normal. Thank God I was able to get into the slow lane and prevented any accident but my and my daughter's life was certainly put at risk. There is a known recall for excessive oil consumption which I fould out about later. When I questioned Volvo they said my VIN number was not included in the recall. Clearly, it should have been. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.