Complaint 2159832

Complaint Summary

ENGINE

Owner Narrative

I purchased my 2007 Toyota Camry brand new. Since early ownership, the vehicle has suffered from excessive engine oil consumption. Toyota acknowledged this issue and performed major engine repairs at a Toyota dealership, including replacing pistons and piston rings under their oil consumption program, but the defect continued. The vehicle continues to consume approximately 1.5 quarts of oil every 1–2 months. This defect affects engine reliability and long-term safety. Despite these repairs, the oil consumption problem was never resolved. I was instructed by Toyota to track the amount of oil I was forced to purchase and was told I would be reimbursed. I complied, but Toyota never reimbursed me. I have an extensive repair history with Toyota. A Toyota dealership technician informed me that my repair history is unusually extensive and described it as a “book” in Toyota’s system. The vehicle continues to consume excessive oil, requiring frequent top-offs that pose a risk of engine failure if not constantly monitored. Toyota has failed to permanently correct a known defect despite repeated repair attempts. I believe this is a widespread defect affecting 2007 Toyota Camry vehicles equipped with the 2AZ-FE engine and request NHTSA review this matter.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.