Complaint 2134914

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

I am submitting this formal complaint regarding a serious safety issue I experienced with my 2017 Kia Forte. While driving, my steering wheel suddenly locked up & I was unable to turn left or right. This failure occurred in the middle of the road & put my life at serious risk. Thankfully, I was not involved in an accident. I was able to activate my hazard lights & safely maneuver to a stop before calling for assistance. My vehicle had to be towed to a repair shop, where I was informed that this is a known issue related to the MDPS (Motor Driven Power Steering) & ECU (Electronic Control Unit). The technician noted that Kia has issued a Product Improvement Campaign for some 2017–2018 Kia Forte models equipped with the 2.0L engine due to this very defect. However, my vehicle’s VIN was not included in the campaign, & the dealer has refused to provide assistance, stating that it is not their responsibility regardless of any service bulletins or improvement campaigns issued. This is deeply concerning, as it shows a clear disconnect between known safety issues and the manufacturer's accountability. There are numerous reports from other consumers experiencing the exact same failure outside the limited VIN range, indicating this issue may be much more widespread than Kia is acknowledging. It is unacceptable that a potentially fatal defect is being selectively addressed, especially when the manufacturer is aware of the problem. How many more incidents or near-accidents need to occur before a full recall is issued? This is not just a matter of inconvenience—it's a critical safety issue. The fact that Kia has already acknowledged the defect by issuing a product improvement campaign proves the problem exists. It is the responsibility of both the manufacturer and its dealerships to protect consumers by ensuring that all affected vehicles are repaired, not just those within an arbitrarily limited VIN range. I urge the NHTSA to investigate this matter further. Thank you.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.