Complaint 2134092
2014 HONDA ODYSSEY • ENGINE • incident Dec 5, 2022
Complaint Summary
ENGINE
Owner Narrative
The incident happened in December 2022; the vehicle is available for inspection still. Without warning, the engine light started blinking, and engine ran very rough, so I ended up pulled over and stuck until we could tow to the local Honda dealership. Then was without a car for several days. The dealership found error code P0302 (misfire on cylinder 2), due to oil gumming up on the spark plugs, caused by the eco system design flaw in the 2014 Odyssey. The dealer quoted $5640 to replace the 1-3 piston rings. I could not afford this, so they replaced all 6 plugs and cleared the codes for a short term fix ($465). Which brings us to now, when Honda has offered a warranty extension and to reimburse for previous repairs related to this problem. I submitted my paperwork for the $465 reimbursement a month ago and have had multiple phone calls with Honda, and several "escalations" to supposed supervisors, each of whom seem to have not even looked at the incident details. Honda has denied the claim. The paperwork I submitted to them is from the dealer repair in Dec. 2022 and states "misfire on cylinder 2, need piston ring repair on cylinders 1-3, P0302 was the dtc error code, replaced all 6 plugs and cleared codes for short term fix, for long term fix, vehicle needs the 1-3 piston rings replaced." The Honda reps claim the dealer service did not use the right wording; it should have the words "fouled by oil" in the service report (but they don't provide appropriate wording for service departments to use). The last voicemail I received from them said there was no error code provided (which there clearly was). Honda is not interested in fulfilling the reimbursement their latest campaign promises. Beyond that, the long term fix is not covered on the warranty extension, because the vehicle is not currently broken. So I am left with a van that I can't drive on the highway or out of town, since it can happen again without warning. This is a safety risk for my family. Shame!!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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